Assistant Director of Operations - San Jose, United States - Hotel De Anza
![Hotel De Anza](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
3 weeks ago
Description
SummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the General Manager.
Summary:
Assistant Director of Operations overseas hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Maintaining highest brand standards. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties:
- Responsible for short
- term planning and management of all hotel operations
- Staff training; Coach and counsel employees to reflect Hyatt service standards and procedures
- Ensure all hotel operations are done per Hyatt policies and procedures
- Insure proper staffing levels for customer service goals
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for all departments
- Implement procedures to increase guest and associate satisfaction
- Maintaining Hyatt standards of service and ensure their implementation
- Develop and recommend the budget, marketing plans, and objectives and manages within approved plans
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Participate in MOD program
- Deal with special projects
- Responsible for tracking inventory and ordering supplies
- Scheduling employees based on business needs and budget hours accordingly
Qualifications:
- 4 years or more of experience in hotel operations (Hyatt experience preferred)
- Service oriented style with professional skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service
- Experience developing standards and operating procedures
- Experience supervising all room department
Requirements:
- Valid Driver's License to assist with Valet
- Full availability
- Weekends, evenings, nights, holidays
- Department head experience in Front Desk and Housekeeping
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.
Hyatt has the best to offer including:
paid holidays, vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, and many more
**Salary Range: 66, ,700
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