Office Manager - Vernon Rockville, United States - RAD Computing

Description

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Office Manager Position at RAD Computing_


Company Overview:

At RAD Computing, we pride ourselves on being a cohesive team of IT professionals committed to delivering exceptional service.

Our culture is centered around mutual support, skill development, and a dedication to achieving the best results for our clients while helping each team member reach their personal and professional goals.

We are looking for a dynamic Office Manager who will be a central figure in ensuring the smooth operation of our services.

This role involves a variety of responsibilities that require a proactive and organized approach.


Responsibilities:

• Manage dispatch operations, ensuring efficient scheduling and deployment of techmicians to client sites.
• Oversee ticketing processes including review, tracking, and resolution to ensure high levels of customer satisfaction.
• Handle invoicing, payment collections, and bank deposits diligently.
• Execute systematic project management and billing to keep projects on track and within budget.
• Ensure proficient use of our ticketing system to optimize workflow and service delivery.

Skills & Qualifications:

• Demonstrated leadership qualities coupled with humility and a teamoriented mindset.
• Proactive and selfmotivated with a strong work ethic.
• Prior experience in a customer support role, with a track record of maintaining high customer satisfaction.
• Knowledge of CRM and PSA systems, with the ability to adapt to new technologies.
• Excellent multitasking, prioritization, and time management skills.
• Familiarity with IT terminology.
• Outstanding communication skills, with the ability to maintain a calm and confident demeanor in all client interactions.
• Ability to adapt communication style to suit different personalities.

Job Type:

• Fulltime

Benefits:

• Health insurance
• 401(k) plan
• Paid time off

Work Schedule:

• 8hour shifts
• Day shift
• Monday to Friday

This role is ideal for someone who thrives in a fast-paced environment and is looking to grow professionally within a supportive and innovative company.

If you are passionate about making a significant impact in a leading MSP and excel at managing multiple tasks efficiently, we would love to hear from you.

Pay:
From $20.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

Microsoft Office: 1 year (preferred)

• Administrative experience: 1 year (preferred)

Ability to Commute:

• Vernon Rockville, CT required)

Ability to Relocate:

• Vernon Rockville, CT 06066: Relocate before starting work (required)

Work Location:
In person