Medical Assistant - Lake Forest, United States - KIM TANG MD INC

Description

Back Office
REPORTS TO: Back Office Supervisor(s)
EFFECTIVE DATE: 4/4/2024
SUMMARY:Assists Provider with daily clinic and administrative tasks related to patient, lab, insurance and pharmacy communications.

• Saves provider time by helping with office procedures
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
• Counsels patients by transmitting physician's orders and answering questions about treatments, surgeries, etc.
• Schedules surgeries by making any necessary arrangements with our authorization coordinator, completing preoperative questionnaire, etc.
• Timely responses to communications from patients, pharmacies, insurance companies, etc.
• Daily patient tasks
• Daily pharmacy tasks
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Keeps supplies ready by monitoring stock and notifying appropriate personnel immediately when it is noticed supplies are low
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and reporting equipment problems to the Operations Manager
• Serves and protects the practice by adhering to professional standards, facility policies and procedures; and federal, state, and local requirements
• Enhances practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Performs other related duties as assigned by management
  SUPERVISORY RESPONSIBILITIES**:
• This job has no supervisory responsibilities
  QUALIFICATIONS:
• At least one (1) year of medical assistant experience preferred-
• Verbal communication-
• Infection control-
• Creating a safe, effective environment-
• Organization-
• Scheduling-
• Professionalism-
• Customer focus-
• Confidentiality-
• Bedside manner-
• Medical teamwork
  COMPETENCIES:
  Diversity
• Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment-
  Ethics
• Treats people with respect; Works with integrity and ethically-
  Adaptability
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events-
  Attendance/Punctuality
• Is consistently at work and on time-
  Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.-
  Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.-
  Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.-
  Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.-
  Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently.-
  Problem Solving
• Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.-
  Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.-
  Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.-
  Quality Management
• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.-
  Quantity
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.-
  Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.-
  Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to