- Performs opening and closing Guest Services procedures.
- Answers incoming phone calls in a courteous, prompt, and professional manager.
- Directs phone calls to the appropriate person
- Takes accurate messages.
- Directs customers to the appropriate person or department.
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
- Tracks and filters all incoming calls and takes messages.
- Communicates effectively with Guest Services Manager and Body Shop Manager.
- Reconciles/updates data entry with dealership software.
- Produces Daily Reports:
- Walks around the showroom hourly to offer refreshments to guests.
- Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
- Helps maintain a clean and comfortable environment (monitor facility)
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
-
Guest Services Manager
6 days ago
Oak View Group Greensboro, United States Full timeOak View Group - Greensboro Coliseum Complex [Front Desk Agent / Concierge] As a Guest Service Attendant at Oak View Group, you'll: Greet and scan tickets as guests enter the building; Greet and usher guests to their seats; Provide directional assistance to guests throughout faci ...
-
Guest Service Agent
1 week ago
Motel 6 / Studio 6 Greensboro, United StatesWe are looking for someone who is reliable and flexible with their schedule. We are looking to hire for shift 3pm-11pm and also overnight from 11pm-7am. Need to be able to work independently. Need to have customer service experience and cash handling in previous employment. You w ...
-
Guest Services
1 day ago
Cracker Barrel Kernersville, United States Full timeIn Guest Services, you will ensure guests have a positive and memorable experience by providing them with information and assistance in a variety of ways. You should always be on the lookout for opportunities to go above and beyond, though your exact responsibilities may differ. ...
-
Receptionist - Guest Service Representative
3 weeks ago
Almost Home Boarding and Grooming Greensboro, United StatesJob Description · Job DescriptionAre you passionate about providing exceptional care for pets? Do you thrive in a fast-paced and dynamic work environment? If so, Almost Home Boarding and Grooming in Greensboro, North Carolina, is looking for a talented part-time Receptionist/Gues ...
-
Guest Services Associate
1 week ago
Furnitureland South Jamestown, United StatesJob Purpose · The primary task of the Guest Services Associate is to welcome clients to the campus of Furnitureland South. They also manage the rotation of the controlled guest list, as well as assisting Design Consultants and their clients, findings and using manufacturers' res ...
-
Housekeeper/Guest Services
1 week ago
GDI Integrated Facility Services Jamestown, United StatesGDI Services, Inc., a leading provider of quality facility management services for manufacturing & industrial, distribution, healthcare, commercial, and educational facilities is in need of a housekeeper in Jamestown, NC. · Pay: $12 per hour WEEKLY PAY · Hours: 7AM-2PM · MUST BE ...
-
Housekeeper/Guest Services
2 weeks ago
GDI Services Inc US Jamestown, United StatesJob Description · Job DescriptionGDI Services, Inc., a leading provider of quality facility management services for manufacturing & industrial, distribution, healthcare, commercial, and educational facilities is in need of a housekeeper in Jamestown, NC. · Pay: $12 per hour WEEKL ...
-
Guest Service Representative
3 weeks ago
Nothing Bundt Cakes High Point, United StatesBenefits: · * Company parties · * Employee discounts · * Free uniforms · COMPANY AND CULTURE: · At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an event worth ...
-
Guest Service Associate
1 week ago
European Wax Centers Eastvale, United StatesPosition Summary: · At European Wax Center--one of the fastest growing franchises in the country--we're currently seeking a front desk agent who is friendly, well spoken, and detailed oriented, who will thrive in a fast-paced working environment. We provide upscale waxing at an a ...
-
Guest Service Associate
1 week ago
European Wax Centers Mira Loma, United StatesJob Description · Job DescriptionPosition Summary: · At European Wax Center--one of the fastest growing franchises in the country--we're currently seeking a front desk agent who is friendly, well spoken, and detailed oriented, who will thrive in a fast-paced working environment. ...
-
Guest Services Representative
2 weeks ago
Novant Health Winston-Salem, North Carolina, United States PermanentOverview: · Novant Health is seeking a Guest Services Representative II. The Guest Services Representative II serves as the role model for service excellence and patient experience. The Guest Service Representative II is responsible for providing caring and compassionate service ...
-
Guest Services Representative II
1 week ago
Novant Health Kernersville, United StatesOverview · Novant Health is seeking a Guest Services Representative II. The Guest Services Representative II serves as the role model for service excellence and patient experience. The Guest Service Representative II is responsible for providing caring and compassionate service t ...
-
Guest Services Representative II
1 week ago
Novant Health Winston-Salem, North Carolina, United States PermanentOverview: · The Guest Services Representative II serves as the role model for service excellence and patient experience. The Guest Service Representative II is responsible for providing caring and compassionate service to patients and their loved ones during many phases of the pa ...
-
Lead Guest Service Associate
4 weeks ago
European Wax Centers Mira Loma, United StatesJob Description · LOVE TO HELP OTHERS LOOK AND FEEL FABULOUS? JOIN OUR TEAM · Turn your passion into a rewarding role with our growing team. Earn great pay, plus performance incentives as a Team Leader at European Wax Center, the world's leading expert in comfortable and health ...
-
Part-Time Guest Services Associate
1 week ago
Furnitureland South Inc Jamestown, United States Part timeLooking for Part-Time availability. · Job Purpose · The primary task of the Guest Services Associate is to welcome clients to the campus of Furnitureland South. They also manage the rotation of the controlled guest list, as well as assisting Design Consultants and their clients, ...
-
Lead Guest Service Associate
4 weeks ago
European Wax Centers Mira Loma, United StatesJob Description · Job DescriptionJob Description · LOVE TO HELP OTHERS LOOK AND FEEL FABULOUS? JOIN OUR TEAM · Turn your passion into a rewarding role with our growing team. Earn great pay, plus performance incentives as a Team Leader at European Wax Center, the world's leading e ...
-
Lead Guest Service Associate
4 weeks ago
European Wax Centers Mira Loma, United StatesJob Description · LOVE TO HELP OTHERS LOOK AND FEEL FABULOUS? JOIN OUR TEAM · Turn your passion into a rewarding role with our growing team. Earn great pay, plus performance incentives as a Team Leader at European Wax Center, the world's leading expert in comfortable and health ...
-
guest service/ sales associate
1 day ago
European Wax Centers Mira Loma, United StatesWaxer/Wax Specialist - European Wax Center Description: · EXCELLENT CAREER OPPORTUNITY · Ask about sign on bonus · Be a part of a dynamic team at European Wax Center, the world's leading expert in comfortable and healthy body waxing European Wax Center is one of the fastest gr ...
-
Guest Service Mgr Level III
2 weeks ago
Lowes Foods Reidsville, North Carolina, United States PermanentOverview: · It's an exciting time to join Lowes Foods In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and m ...
-
Guest Services Representative
1 month ago
Atrium Health High Point, United States Part timeOverview · JOB SUMMARY: Assists guests at the Guest Services Center by providing information about the Medical Center and solving their inquiries. · EDUCATION/EXPERIENCE: High school diploma or equivalent with three years of work experience. University courses in communications ...
Guest Services - Greensboro, United States - Hendrick Automotive Company
Description
Terry Labonte Chevrolet Collision CenterLocation: 1401 Bridford Parkway, Greensboro, North Carolina 27407
As a Guest Services Representative, you will be the first point of contact for our guests, providing them with exceptional service from the moment they arrive.
Your friendly demeanor, excellent communication skills, and ability to handle various tasks simultaneously will contribute to creating a positive guest experience.
If you enjoy working in a fast-paced environment and have a passion for guest relations, we would love to have you join our team.
Summary:
Ensures friendly and receptive environment for guests and provides administrative functions of the Collision department.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
√ up to 3 years
o 3-5 years
o 5+ years
Education/Experience:
Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses:
o Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Environment Demands:
Duties are performed primarily in the Body Shop. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following
Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.#CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit \_screen\_reader\
Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They're family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.
