IT Help Desk Manager - St. Louis
3 weeks ago

Job summary
The IT Helpdesk Manager will guide a team of support professionals, implement best practices and SLAs, monitor performance metrics and serve as the escalation point for complex technical challenges.Responsibilities
- Oversee daily Help Desk operations and ensure timely high quality technical support
- Select develop and motivate team members to maintain a high performing support environment
- Utilize the Help Desk Quality Assurance Program to monitor performance coach team members
Job description
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