IT Global Service Desk Manager - Bridgeton

Only for registered members Bridgeton, United States

6 days ago

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Job summary

The Global Service Desk Manager is responsible for leading and optimizing Hussmann's worldwide end user support organization.

This role oversees global Tier 1, 1.5, and Tier 2 support operations, ensuring consistent, high quality service across all regions.


Responsibilities

  • Lead and mature a globally distributed Service Desk team delivering Tier 1–2 support.
  • Ensure consistent service delivery across geographies, time zones, and shift models.

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