Front Desk Agent - Las Vegas, United States - Landry's

Landry's Las Vegas, United States

Found in: Lensa US 4 C2 - 5 days ago

Description

Job Description

SUMMARY:
Customer relations skills is a must, ability to maintain cash bank, telephone use, should be organized able to remember details, use computer and general office equipment. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Check in and out of hotel guests
Answering guest inquiries and giving proper directions
Maintaining guest mail, messages and packages
Cleaning and stocking work areas/transporting necessary supplies
Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance
Processing room charges/posting room charges
Balancing clerk/cashier postings, cash and credit transactions
Use computer and other general office equipment
Interact with all other hotel departments
Assisting guests using safe deposit boxes
Filing registration cards, back-up and all related hotel reports and paper documents
Issuing keys
Perform other duties and responsibilities as requested.
Ability to meet or exceed department customer service standards
Demonstrate good sales techniques when dealing with possible sales situations

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
Ability to work efficiently, independently and cohesively, consistently producing quality results
Computer literate in Microsoft Windows applications required; LMS experience preferred.
Minimum age requirement is 18

EDUCATION and/or EXPERIENCE:

High School Diploma or GED
2 years experience
Must be able to successfully register with the NV Gaming Control Board.

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