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Reston

    Service Desk Officer - Reston, United States - AnaVation

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    Full time
    Description

    Service Desk Officer - Network Operations Center Watch Administrator

    Description of Task to be Performed:

    • The Service Desk Officer holds a crucial role in providing Tier 1 support for a Government Solutions customer in Northern Virginia.
    • Responsibilities include monitoring Network and Server Infrastructure, troubleshooting LAN & WAN data telecommunications equipment, and serving as a liaison between end users and senior technical staff.
    • Routine tasks involve processing customer work orders and ensuring smooth operation of mission-oriented IT infrastructure.
    • Work schedule may require flexibility with on-site coverage for 5-day x 12 hours/day operations.

    Required Qualifications:

    • Experience: Education requirements vary with experience level.
    • Skills required include excellent verbal and written communication, general IT knowledge, teamwork, and 8570 compliance.
    • Technical Requirements: Working knowledge of Linux, Active Directory, network infrastructure, and Office 365.
    • Certification: Mandatory 8570 Compliance (IAT Level II) with preferred security certifications.
    • Clearance: TS/SCI clearance required, CI Poly sponsorship available.

    Preferred Qualifications:

    • Experience with WAN/LAN Networking, MS Windows/Linux/Solaris Administration, LAN Cabling, SolarWinds/IT Management systems.
    • Desired Experience includes: DoD or Intelligence Community service, managing applications on Linux servers, and working with cross-domain solutions.

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