Operations Excellence Manager - West Chester, United States - CTDI

CTDI

Verified Company

West Chester, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CTDI is a large-scale logistics repair and engineering company that services the country's largest telecommunications and cable providers. CTDI has over 11,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Operations Excellence Manager - International will manage programs in multiple CTDI locations worldwide and provide best-in-class service to customers.

This role will work to oversee the execution of plans and processes to achieve and exceed KPI goals.

Working with leadership (both local and global) to measure and drive the performance of programs - this not only includes key performance metrics but also production, quality, customer communication, and attaining the necessary technical support to ensure the success of the program.

The Operations Excellence Manager will be the key leader ensuring customer accolades are met. This position will manage compliance with contractual and operational statement of work requirements.

This position will be located in West Chester, PA.

Key Responsibilities
This position is responsible for measuring and driving the performance of worldwide customer programs - including key performance metrics, production, quality, and customer communication, including formal presentations
- and ensuring the success of the program.

Specifically, the responsibilities of this position include:

Drive best-in-class KPIs, working with global Operations and Business managers to ensure alignment
Coordinate work of various functional Drive efficiency through best practices and company standards across multiple locations worldwide by collaborating with international teams.
Act as the primary point of contact for global teams on operational and performance opportunities
Monitor production performance to customer requirements and expectations.
Issue regular reports on operational performance to both internal and external stakeholders.
Mentor highperformance teams through rigorous goalsetting, disciplined attention to performance metrics, and continuous process improvement
Anticipate and troubleshoot production issues to mitigate customer escalation.
Resolve customer issues in a timely manner via a customerdefined escalation process and use of internal resources.
Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Identify areas of nonconformance (global) and develop remediation plans to correct
Resolve customer issues promptly via a customerdefined escalation process and coordination of internal resources
Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved
Engage with senior leadership and stakeholders across the company to define project priorities and requirements
Other duties as assigned
Ability to work well with vendors and thirdparty/internal compliance groups

Required Qualification and Experience

10+ years of Program, Project, or Operations Management experience in a fastpaced operation
2+ years' experience in consumer electronics or other electronics field is preferred
PMP Certification is preferred but not required
Previous experience with quality systems is a plus

Required Skills:

Excellent communication, organization, and the ability to lead projects
Must be fluent in English, both verbal and written
Must be an organized, detailoriented, and selfmotivated individual
Strong analytical, problemsolving, and decisionmaking skills
Ability to work in different time zones
Ability to thrive working both independently and with a highly dynamic, collaborative, and matrix environment
Heavy international travel

CTDI's Global Profile

Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry.

CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supplies.

CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs worldwide. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 15,500 employees in over 97 facilities worldwide

This position does not qualify for visa sponsorship

California Residents Only:

Communications Test Design, Inc. Employee Privacy Notice

Last updated January 1, 2023_

This Employee Privacy Notice ("
Privacy Notice") describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc.

("CTDI," "we," "us," or "our") and its subsidiaries and affiliates.
- **APPLICABILITY OF PRIV