Team Lead - Union City, United States - Jamba Juice

Jamba Juice

Verified Company

Union City, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Team Leads are the ones who "make it happen". You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environment makes this a fun position while providing the opportunities to grow and demonstrate your leadership skills

Team Lead

Primary Role:

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store.

In the absence of the General Manager, the team lead effectively is the store leader.

Team Leads typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

We offer great benefits
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Fun Work Enviroment:

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Flexible Schedules:

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Advancement Opportunities:

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Meal Discounts:

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Paid Sick Time:

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Holiday Pay for 6 Major Holidays

Essential Functions:

General

Responsible for maintaining shift operations excellence
Ensures that the store appearance and cleanliness are to Jamba's standards
Demonstrates exceptional shift leadership behaviors
Communicates all shift issues, concerns and needs to the store General Manager
Responds to directives in an accurate and timely manner
Recognizes and rewards outstanding performance of shift team members
Educate and engage the community and store customers on all of Jamba's products and services
Other duties as assigned

Customer Service

Demonstrates an excellent level of customer service
Motivates and mentors team members to deliver customer service excellence
Accountable for the customer engagement experience on the shift
Provide customers with product suggestions and information
Motivates and mentors team members on providing customers with product suggestions and information
Maintain exceptional customer service metric scores

Operations

Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, twoperson rule, as required to open and close the store
Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members
Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
Communicate clearly, concisely and accurately in order to ensure effective shift operations
Follow all food safety, cash handling and operations procedures and policies
Coordinate and participate off site program customer visits and deliveries

Requirements:

Must be 18 years of age
Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from weektoweek
Ability to manage others required
High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
Computer skills including some Microsoft software and register skills
Must be able to lift 3040 lbs regularly throughout shifts
Ability to stand, bend, reach and scoop throughout assigned shift
Ability to be mobile in walkin refrigerator and freezer with temperatures ranging from 40° F to 10° F