- Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles
- Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations
- Coordinates and manages all aspects of scheduled sessions virtually and in certified training restaurants
- Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance
- Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity
- Leads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent execution
- Responsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systems
- Responsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of training
- Support the onboarding process for new franchisees and provide support for restaurant openings for new franchisees
- Partners with regional and national learning team to support consistent and impactful training for initiatives.
- Bachelor's Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
- 5- 7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management
- Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting
- Ability to consult, influence and coach adult learners
- Ability to work independently with minimal supervision
- Self-accountability & autonomy
- Must be able to build credibility and trusting relationships
- Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent
- Strong written, verbal communication & interpersonal skills
- Ability to think outside of the box to solve problems
- Strong organization and planning skills
- Analytical and problem-solving skills
- Change management
- Recognizes and provides feedback on better and innovative ways to accomplish objectives
- Helps identify and resolve project related risks and issues
-
Dunkin Donuts Manager
3 weeks ago
New York Donut Corporation Astoria, United StatesOversees recruiting, training, management, budget compliance, and overall operations of Dunkin' Donuts/Combo restaurants to ensure excellent customer service, high quality foods, crew development, food safety, store cleanliness, and maximum profitability. Maintains communication, ...
-
Dunkin Donuts Store Manager
2 days ago
Baskin-Robbins Forest Hills, United StatesRESTAURANT MANAGER · Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards. · Availability of up to 60 hours a ...
-
Dunkin' Rochelle Park, United States+ **NEW DUNKIN OPENING WITH Drive Thru in Rochelle Park** · + **Dunkin Manager Wanted with Dunkin Experience** · + **EXCELLENT OPPOURUNITY** · + **CAN EARN OVERTIME HOURS** ? · **?** · We are looking for a Restaurant Manager to help manage our Dunkin' Team · A Restaurant Ma ...
-
Shift Leader
1 week ago
Dunkin' Newark, United States Full timeWe are looking for Shift Leaders to join our Dunkin' team · Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motiva ...
-
Assistant Restaurant Manager
2 weeks ago
The Wolak Group New York, United StatesNothing makes us happier than providing our guests with Americas favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests. If you have a love of all th ...
-
Multi-Unit District Manager
1 day ago
Dunkin' New York, United StatesStart your next career opportunity here at our family-owned Dunkin Donuts · We offer: · Competitive pay rates. · Paid time off. · Free beverages and meals. · Health insurance after 1 year of employment (with company contribution). · Career growth opportunities (90% of our Manage ...
-
Shift Leader
4 weeks ago
Baskin-Robbins New York, United StatesShift Leader · Dunkin' Shift Leader Job Summary · Summary: · Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, ...
-
Restaurant Manager
4 weeks ago
Dunkin' Jersey City, United StatesWe are looking for a Restaurant Manager to help manage our Dunkin' Team · A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top ...
-
Shift Leader
1 week ago
Indus Hospitality Group New York, United States**Shift Leader** · At Indus Hospitality Group, our mission involves Developing, empowering, and supporting greatness in our people and places. In the last three decades we have strived to grow through our commitment to the region and communities we serve; helping fuel regional e ...
-
Morning Shift Restaurant Manager
1 week ago
Dunkin' - Franchisee Of Dunkin Donuts Elmhurst, United States Full timeIn 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 ...
-
Assistant Manager
6 days ago
Indus Hospitality Group New York, United States**Assistant Restaurant Manager** · At Indus Hospitality Group, our mission involves Developing, empowering, and supporting greatness in our people and places. In the last three decades we have strived to grow through our commitment to the region and communities we serve; helping ...
-
Shift Leader
2 weeks ago
Baskin-Robbins Brooklyn, United StatesShift Leader · $17 - $19 / hr · Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes ...
-
Afternoon Shift Leader
4 days ago
Dunkin' Donuts Baskin Robbins Brooklyn, United StatesJob Description · Job DescriptionDunkin' in Brooklyn, OH is looking for a qualified afternoon Shift Leader to join our team. We strive to provide both our guests and employees a great experience If you are looking for a leadership challenge with room to grow, this opportunity may ...
-
Restaurant Manager
4 days ago
Dunkin' Fairview, United StatesWe are looking for a Restaurant Manager to help manage our Dunkin' Team · A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top ...
-
Crew Member
2 weeks ago
Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Lowell Road Donuts Hudson, United States**Restaurant Crew Member** · **Job Description**: · Join our dynamic team at Cafua Management Company as a Restaurant Crew Member and play a vital role in creating exceptional guest experiences. We are an equal-opportunity employer and welcome applicants from all backgrounds. · * ...
-
Manager
1 week ago
Dunkin' - Franchisee Of Dunkin Donuts Hackensack, United States Full timeIn 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts a ...
-
Shift Leader
4 days ago
Baskin Robbins Forest Hills, United States**SHIFT LEADER** · Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience. · **Responsibilities Include:** · **Team Environment** - Talk employees into, through, and out ...
-
Team Member
1 week ago
Dunkin' / Baskin Robbins The Bronx, United States Full timeDunkin Donuts & Baskin Robbins at 5501 Broadway, Bronx, NY 10463, is looking for friendly and outgoing employees who want to work in a fast-paced environment. · We are interviewing for all shifts. · 6am-2pm · 2pm-10pm · 10pm-6am · Above all else we are looking for dependable adul ...
-
Shift Lead
1 week ago
Dunkin' / Baskin Robbins The Bronx, United States Full timeDunkin Donuts & Baskin Robbins at 1905 Story Ave, Bronx, NY 10473, is looking for friendly and outgoing employees who want to work in a fast-paced environment. · We are interviewing for all shifts. · 6am-2pm · 2pm-10pm · 10pm-6am · Above all else we are looking for dependable adu ...
-
Restaurant Manager
2 weeks ago
Dunkin' West New York, United StatesWe are looking for a Restaurant Manager to help manage our Dunkin' Team · A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top ...
Learning & Development Manager, Dunkin' - New York City, United States - Inspire Brands
Description
As a Dunkin' Franchisee Learning & Development Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin' colleagues, you will use your experience and expertise to support franchisee training opportunities, support new franchisee onboarding, restaurant certification and national and regional initiatives.Passion for developing people and building strong relationships with cross functional partners, franchisees and their teams will be the foundation to success in this role.
RESPONSIBILITIES
EDUCATION AND EXPERIENCE QUALIFICATIONS
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin'. That's what American runs on. Come run with us
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.