District Clinic Manager - Balboa, United States - Hydration Room, Inc.

Description

The District Clinic Manager will be supervising non-medical operations within a multi-unit portfolio of clinics by planning strategies and consistent implementation to achieve results.

The District Clinic Manager position will be a full time, exempt position that reports to the Director of Operations.

Supervisory Responsibilities:

· Accomplishes human resources objectives by hiring, orienting, training, developing, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.

· Organizes and oversees the schedules of wellness coordinators within their assigned area.

· Ensures employees manage their clinics efficiently and in accordance with organizational policies and goals.

· Works with Shift Lead wellness coordinators to handle customer matters, complaints, and requests for area.

· Collaborate with District Lead Nurses to ensure all cross function responsibilities are addressed

Duties/Responsibilities:

· Ensures each clinic has appropriate staff to meet objectives, including scheduling of staff and ensure all clinics within their area are staffed.

· Oversees and manages when appropriate the financial metrics of all assigned clinics; this includes but is not limited to labor, sales, transactional growth, and costs.

· Performs all Wellness Coordinator Duties at assigned clinics as/when needed.

· Responsible for inventory management for all assigned clinics.

· Acts as the Manager on Duty.

· Collaborate with marketing department to execute local clinic marketing, special events, and outreach projects.

· Manage customer service issues within the clinics.

· Work with the training team to ensure all non-medical employees are following all policies and procedures.

· Assist with facilities/maintenance and IT issues that take place within their district.

· Responsible for all cash deposits for clinics in the area once monthly as well as ensuring proper cash handling practices are always followed.

· Assist with events/new clinic openings.

· Ensures that assigned employees comply with company policies and safety standards.

· Coordinates with human resources to respond to employee concerns or complaints.

· Responsible for conducting working interviews, trainings and evaluation of candidates and staff.

· Effectively manage communication with all personnel within region.

· Demonstrated evidence of integrity with ability to maintain confidentiality and exercise sound judgment to positively influence employees at all levels.

· Perform tips audits, prepare tip distribution reports and prepare Excel spreadsheets for each pay period.

· Serves as a designated Manager on Duty handling all schedule callouts, maintenance issues and customer service matters.

· Performs other related duties as assigned and required.

· Expected to work one weekend shift weekly.

· Will need to travel to clinics within the area- 75% of travel.

· Provide back-up support for all staff as necessary.

We'd Love To Hear From People With

• 5+ years of multi-unit retail experience managing 4 or more stores, departments or units, P&L, inventory, operations and customer service

• 7+ years of management experience leading a team of 10 or more, including training and coaching, with strong leadership and communication skills

• 3+ years of experience in a customer service oriented role

Required Skills/Abilities:

· Excellent team management skills.

· Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.

· Strong organizational, interpersonal and problem solving skills

· Excellent verbal and written communication skills.

· Proficient in scheduling systems, Microsoft Office, or related software.

· Excellent organizational skills and problem-solving skills.

Education and Experience:

· Multi-unit management experience – 3 years required; 5 years preferred.

· Bachelor's degree in business management degree preferred.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to traverse the entire facility.

· Must be able to lift up to 15 pounds at times.

· Must be able to travel to multiple clinics in a given day.

Compensation details: Yearly Salary

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