Jobs
>
Boston

    Customer Success Operations Manager - Boston, Massachusetts, United States - Contentsquare

    Contentsquare
    Contentsquare Boston, Massachusetts, United States

    1 month ago

    Default job background
    Full time
    Description

    About the Opportunity:

    The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver, this person will be responsible for optimizing business forecasting, region-wide Customer Success meetings, strategic program roll-outs, and change management.

    What You'll Do:

  • Support the VP of Customer Success, Mid-Market by owning day-to-day processes
  • Own quarterly forecasting for the Mid-Market portfolio, partnering with Business Insights, Sales, Finance, and Sales Operations for accurate reporting
  • Drive and support content and Q&A coordination for regional QBRs and All-Hands
  • Monitor execution of the commission plans, including commission questions and exception request approvals with leadership
  • Regularly track KPIs against organizational business goals
  • Own quarterly Churn and Downsell analysis for Mid-Market, with trend summaries, strategies, and deliverables for churn prevention strategy
  • Collaborate with the BI team to provide accurate and on-point business data and analysis to support leaders in their decision-making and team management
  • Oversee and drive strategic program rollouts in Mid-Market through a designed framework for scale
  • Help monitor documentation for Customer Success systems and processes
  • Coordinate cross-functional processes that help drive renewal and upsell targets What You'll Need to Succeed:
  • 3+ years in Customer Success
  • Experience working with Commercial or Mid-Market customers at scale
  • Excellence in data management and systems usage
  • Team player attitude and a global mindset
  • Dedicated and relentless project leadership and execution
  • Excel/Google Sheet experience and an aptitude for learning new systems
  • Strong collaborative skills and the ability to influence peers and managementIndependently capable of seeking information, solving conceptual problems, corralling resources and delivering results in complicated situations
  • Comfortable analyzing data and presenting to leadership in a thoughtful and concise manner
  • Takes a high degree of ownership over their work
  • To be data-driven, curious, and deeply passionate about Customer Success
  • Lead with creative problem-solving, and leverage data to drive influence and strategy while thinking of systems holistically
  • Have a customer-centric mindset and understand the end goal is to retain and grow our customer base
  • Able to drive change management and develop methods to measure and systemize KPIs
  • This is a demanding role that requires strong priority management and interpersonal skills$105,000 - $120,000 a yearFor compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise.

    #LI-Remote #BI-Remote

    For Colorado-based roles: Minimum annual base salary of $105,000. You may also be offered incentive compensation, bonus, equity, and benefits. More details about our company benefits can be found below.

  • UMass Boston

    Manager of Operations

    1 week ago

    UMass Boston Boston, United States Staff Part time

    General Summary: · The Venture Development Center (VDC) is a professional, dynamic, efficient, and sustainable strategic business development center. By attracting and leveraging resources and expertise, the VDC builds innovative entrepreneurial collaborations between UMass Bost ...

  • InsideHigherEd

    Manager of Operations

    6 days ago

    InsideHigherEd Boston, United States

    Job no: 523672 · Position Type: Staff Part Time · Campus: UMass Boston · Department: VDC Business Development · Pay Grade: 32 · Date opened: 10 Jun 2024 Eastern Daylight Time · Applications close: 01 Jul 2024 Eastern Daylight Time · General Summary: · The Venture Development Cent ...

  • American Freight

    Manager, Operations

    3 weeks ago

    American Freight North Logan, United States Full time

    Responsibilities & Duties: · Driving Sales & Operational Execution: · Role models behaviors for all members of their assigned District Team. Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining American Freight cultural val ...

  • MASS - Massachusetts Advocates Standing Strong

    Operations Manager

    1 week ago

    MASS - Massachusetts Advocates Standing Strong Boston, United States

    Job Description · Job DescriptionMassachusetts Advocates Standing Strong (MASS) is a statewide self-advocacy organization that supports, nurtures, and promotes self-advocacy in youth and adults with intellectual and developmental disabilities. Our mission is to empower self-advoc ...

  • TravelPerk

    Sales Operations Manager

    3 weeks ago

    TravelPerk Boston, United States

    Role · We are seeking a highly motivated Sales Operations Manager to join our team and drive revenue growth through strategic planning streamlined operations and datadriven decisionmaking · What will you be doing? · Developing and implementing strategies to optimize revenue gene ...

  • John Snow, Inc

    Finance and Operations Manager

    2 weeks ago

    John Snow, Inc Boston, United States

    RESPONSIBILITIES · Finance & Operations Provide direct support to project staff on financial, operational, and compliance functions. Assist project teams in solving challenges as they arise and tailored to the project implementation context; · In coordination with SFOM, provide ...

  • TBA

    Operations Manager

    1 week ago

    TBA Boston, United States

    Job Description · Job DescriptionCompany Background · This is an exciting opportunity to join a high-performing organization, with a proven record of stable growth since 1977 in Greater Boston. Our company is a facility services contractor that has achieved a rolling 97% customer ...

  • Boston Consulting Group

    Finance and Operations Manager

    3 weeks ago

    Boston Consulting Group Boston, United States

    WHAT YOU'LL DO · Voluntary Investment Platform was launched by BCG in 2016 for its Managing Director & Partner cohort (MDPs) as well as other senior employees of the firm. The Platform provides BCG investors with ability to invest in alternative assets through investment funds cr ...

  • Engie

    Product Operations Manager

    1 week ago

    Engie Boston, United States

    PRODUCT OPERATIONS MANAGER HYBRID_ BOSTON MA · JOB TITLE: · Product Manager, Operations · JOB CODE: · DEPARTMENT: · JOB FAMILY: · REPORTS TO: · DIRECT REPORTS: · No · WORK MODE: · Hybrid · LOCATION: · Boston, MA · FLSA CLASS: · HR to determine · INCENTIVE PLAN: · Short Term Incen ...

  • Jeremiah Program

    Operations Manager

    4 days ago

    Jeremiah Program Boston, United States

    Job Description · Job DescriptionABOUT JEREMIAH PROGRAM · Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, hous ...

  • Commonwealth of Virginia

    Programming Operations Manager

    2 weeks ago

    Commonwealth of Virginia Suffolk, United States

    Title: Programming Operations Manager · Agency: VP FOR RESEARCH · Location: Suffolk, VA · FLSA: · Hiring Range: · Full Time or Part Time: · Job Description: · The Programming Operations Manager is expected to work across a variety of health and environmental projects. T ...

  • Compass

    Manager, National Operations

    1 week ago

    Compass Boston, United States

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. · Job D ...

  • Intertek

    Sr. Operations Manager

    6 days ago

    Intertek Boston, United States Full time

    Senior Operations Manager · Intertek Building and Construction is searching for an Senior Operations Manager to join our Building Science Solutions team in our Boston office. This is a fantastic opportunity to grow a versatile career in Building Enclosure Consulting · Duties: · F ...

  • Gpac

    Sr. Operations Manager

    3 weeks ago

    Gpac Boston, United States Full time

    JOB DESCRIPTION: CONSTRUCTION DIVISION MANAGER, SENIOR ESTIMATOR / PROJECT MANAGER · Due to recent growth, a local well-respected, growing Mechanical Company is looking to fill an HVAC CONSTRUCTION DIVISION MANAGER position. This company has many years of proven excellence and sh ...

  • InsideHigherEd

    Budget and Operations Manager

    1 week ago

    InsideHigherEd Boston, United States

    Job no: 523659 · Position Type: Staff Full Time · Campus: UMass Boston · Department: CLA - Dean's Office · Pay Grade: 32 · Date opened: 07 Jun 2024 Eastern Daylight Time · Applications close: 28 Jun 2024 Eastern Daylight Time · General Summary: · Working in collaboration with th ...

  • Smarte Carte

    Operations Manager

    2 weeks ago

    Smarte Carte East Boston, United States Full time

    OPERATIONS MANAGER - BOS Boston Logan International Airport - Full-Time · $ $62000 / year · Weekends and holidays required as needed · Full-time Benefits and Bonus eligible · BENEFITS: · Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health ...

  • Action For Boston Community Development

    Operations Manager

    2 weeks ago

    Action For Boston Community Development East Boston, United States

    Operations Manager · Department: Community Coordination · Employment Type: Permanent - Full Time · Location: East Boston - Meridian Street · Description · Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Pover ...

  • Hornblower - City Experiences

    Operations Manager

    1 week ago

    Hornblower - City Experiences BOSTON, United States

    Boston Harbor City Cruises is seeking an Operations Manager out of our Boston, MA location · Salary Range: $60,000-$65,000 · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · The Operations Manager ...

  • Acclaim Recruiters

    Operations Manager

    2 weeks ago

    Acclaim Recruiters Boston, United States

    Job Description · Job DescriptionHIRING · Operations Manager - Boston, MA · $90,000 - $100,000 has a 5% target bonus - also ability to bonus off of each location (3) · POSITION SUMMARY:Manages the day-to-day front-line operations functions (customer service, dispatch, transportat ...

  • Chew CPG Inc

    Operations Manager

    13 hours ago

    Chew CPG Inc Boston, United States

    Job Description · Job DescriptionChew is a mission-driven food and beverage innovation company founded on the notion that consumers should not have to choose between what tastes great and whats good for you. · DELICIOUS. NUTRITIOUS. SUSTAINABLE. PROFITABLE. SCALABLE. · We are loo ...