TK Support Engineer with a focus on products from Auerswald - Longoria, United States - Skyline Enterprises

Skyline Enterprises

Verified Company

Longoria, United States

17 hours ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Do you enjoy tinkering with technical solutions and have a passion for technical support? Then become part of our Technical Assistance Center. We have an exciting opportunity for those who are passionate about technology and looking for new career opportunities.

We will accompany and train you on your path to becoming an Auerswald expert.

Location: Hartmannsdorf

Job type: Full-time

Department: Technical Support

Your responsibilities

In short: You will be responsible for providing technical support to our system house partners. This includes providing support over the phone and remotely for technical issues related to PBX systems (including Auerswald and other manufacturers), UCC, and peripherals. You will escalate software bug-related issues to the 3rd level support of the manufacturers.

In detail:

You will handle inquiries from customers regarding complex technical requirements or error reports and process them
You will create, review, and prioritize support tickets and monitor their timely processing according to existing service level agreements
You will assist with installations and migrations
You will advise the KOMSA sales team on technical questions
You will escalate tickets to the manufacturer's support in case of escalation and coordinate with them
You will have the opportunity to develop into a trainer for workshops