- Maintains files, logs, and records
- Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
- Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
- Responds to telephone calls, email, and chat requests for support- Communicates with customers to identify and diagnose issue(s)- Troubleshoots problems using scripts and checklists as guides- Provides effective solutions to technical issues- Creates work orders as needed- Escalates situations as appropriate- Utilizes standard templates and manufactured articles to document ITSM services and processes- Takes ownership of customer issues to resolve in a timely manner
- Defines system requirements and specifications
- Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
- Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
- Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
- Collaborates with technical teams to ensure proactive support
- Maintains and tests processes related to business continuity
- Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
- Assists in the configuration and troubleshooting of integrated third-party software and peripherals
- Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need
- Develops, implements and schedules preventative maintenance activities for all necessary facilty components
- Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines and meets needs- Seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Shares responsibilities for maintaining adequate supplies and equipment- Maintains general upkeep of work area and maintains a safe environment- Observes and addresses potential environmental hazards and risks- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards- May provide break coverage for others as assigned- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- All other duties as assigned
- Adhere to all scheduling and attendance requirements
- Maintains strict confidentiality in all matters
- Extreme customer-focused behavior
- Must be able to work quickly, efficiently and accurately
- Must be detail-oriented
- Must be self-motivated
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Read, understand and apply regulations and policies
- Must possess strong knowledge of technology platforms
- Become proficient in any new technology in a timely manner
- Experience using a common IT Framework
- Ability to multitask
- Organizes work and assigned area logically and orderly
- Define problems, collect data and establish facts
- Identify, analyze and repair routine machine problems
- Establishes professional working relationships
- Builds effective working relationships
- Communicates verbally with team, departments, guests and management
- Pass general background check
- Standard Driver's License
- Gaming license or permit as required by assigned position
- Mix of office/non-office settings
- Pass pre-employment drug test
- Hand-eye coord, reach and grasp
- Sometimes lift and or carry up to 25 lbs
- Sitting up to 50% of shift
- Standing up to 50% of shift
- Visual acuity for detail, distance, color, depth perception
- Walk up to 50% of shift
- Subject to working environment at other locations
-
IT Application Support Analyst
1 week ago
the Chickasaw Nation Thackerville, United StatesIT Application Support Analyst - 8814**Thackerville, OK | Full Time** · **Apply** · **Save** · Description · We are currently looking for a Full Time IT Application Support Analyst to join our IT Product Management team located at the WinStar IT Data Center working. · **Summary** ...
-
IT Client Technology Analyst I
10 hours ago
The Chickasaw Nation Thackerville, United StatesWe are currently looking for a Full Time IT Client Technology Analyst I to join our IT Client Services Unit 5 team located at the WinStar IT Data Center working . · Summary: · Provides on-site and remote support for client hardware and software technology products and solutions ...
-
Business Analyst:in
3 weeks ago
Eclipse Solutions Pottsboro, United StatesFor my client, an internationally active trading company in the field of assembly and fastening technology, I am currently looking for a Business Intelligence/Data Analyst (m/f/d) in direct placement. · What to expect: · As an experienced Data Analyst (m/f/d), you will be respons ...
-
LocumJobsOnline Ardmore, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Otolaryngology MD in Ardmore, Oklahoma, 73401 · About The Position · Come practice in Ardmore, Oklahoma, nestled in the Arbuckle Mountains and twice named "All American City". Its strategic location on I-35, just 90 m ...
-
LocumJobsOnline Ardmore, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Internal Medicine MD in Ardmore, Oklahoma, 73401 · About The Position · Come practice in Ardmore, Oklahoma, nestled in the Arbuckle Mountains and twice named "All American City". Its strategic location on I-35, just 9 ...
-
School-based Behavior Analyst
3 days ago
CCRES, Educational & Behavioral Health Services Ardmore, United StatesMake a difference every day by joining CCRES as a school-based Behavior Analyst / BCBA in Lower Merion School District We are seeking 2 BCBA's to join us. · Summary: · The school-based Behavior Analyst / BCBA position is $75 per hour (independent contractor / 1099) · Primary R ...
-
Programmer Analyst
3 weeks ago
Saxon Global Ardmore, United StatesJob Description: Actual Job Title: SCADA Programmer Analyst - Expert Level · Ardmore, Oklahoma · Hybrid position · Requirements · * Must have strong knowledge of SCADA and Automation control systems · * Must have excellent interpersonal/customer service skills and the abilit ...
-
Travel Physical Therapist
18 hours ago
Supplemental Health Care Ardmore, United StatesSupplemental Health Care is seeking a travel Physical Therapist for a travel job in Ardmore, Oklahoma. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Ardmore, OK, United StatesSupplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Ardmore, Oklahoma. · Job Description & Requirements · Specialty: Labor and Delivery · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Descri ...
-
Credit Analyst I
2 weeks ago
BancFirst Corporation Ardmore, OK, United StatesCredit Analyst · Ardmore, OK · Onsite Position · 310 W. Main Street, Ardmore, OK 73401 · Full Time · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perfo ...
-
Business Systems Analyst V
4 weeks ago
Select Energy Services Gainesville, United StatesBUSINESS SYSTEMS ANALYST V · Job Details · Full Time / Part Time: Full Time · FLSA Classification: Exempt · Business Unit: Corporate · Reports to: Applications IT Manager · Travel Requirement: Yes · JOB DESCRIPTION · With general direction, the Business Systems Analyst V i ...
-
Marketing Analyst
2 weeks ago
RuffleButts Sanger, United States: Who We Are: · We were founded in 2007 after realizing you couldn't find a product quite like ours in the marketplace. Our original vision was to create a ruffled bloomer for babies but over the past 15 years, we have grown into a full-scale girls and boys apparel brand with a ...
-
RN, Fulltime
2 weeks ago
Supplemental Health Care Ardmore, OK, United States Full timeSupplemental Health Care is seeking a travel nurse RN Nursery for a travel nursing job in Ardmore, Oklahoma. · Nursery · Start Date: ASAP · Employment Type: Travel · Supplemental Health Care is working with a hospital in Ardmore, Oklahoma to hire Nursery Registered Nurses. Fo ...
IT Application Support Analyst - Thackerville, United States - The Chickasaw Nation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
We are currently looking for a Full Time IT Application Support Analyst to join our IT Product Management team located at the WinStar IT Data Center working .
Summary:
provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.
Responsibilities:
Competencies:
Essential:* Follow instructions, written or oral
Skills:
Essential:* Basic Computer skills
Experience:
Essential:* 3 years directly related experience
Education:
Essential:* Bachelors Other
Credentials:
Essential:* Pass gaming background check
Working Conditions:
Essential:* May work where cigarette smoking occurs