IT Application Support Analyst - Thackerville, United States - the Chickasaw Nation

the Chickasaw Nation
the Chickasaw Nation
Verified Company
Thackerville, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description
IT Application Support Analyst - 8814
Thackerville, OK | Full Time

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We are currently looking for a Full Time IT Application Support Analyst to join our IT Product Management team located at the WinStar IT Data Center working.


Summary:


Responsibilities:


  • Maintains files, logs, and records
  • Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
  • Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
  • Communicates with customers to identify and diagnose issue(s)
  • Troubleshoots problems using scripts and checklists as guides
  • Provides effective solutions to technical issues
  • Creates work orders as needed
  • Escalates situations as appropriate
  • Utilizes standard templates and manufactured articles to document ITSM services and processes
  • Takes ownership of customer issues to resolve in a timely manner
  • Defines system requirements and specifications
  • Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
  • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
  • Collaborates with technical teams to ensure proactive support
  • Maintains and tests processes related to business continuity
  • Assists in the configuration and troubleshooting of integrated thirdparty software and peripherals
  • Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need
  • Develops, implements and schedules preventative maintenance activities for all necessary facilty components
  • Provides first class customer service courteous and helpful to all internal and external customer types
  • Answers questions in a courteous and professional manner
  • Partners with internal and external services as needed to ensure appropriate referral is made
  • Greets and engages with a smile
  • Determines and meets needs
  • Seeks positive experience and outcomes
  • Completes all training and development requirements and participates in continuing education opportunities
  • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
  • Shares responsibilities for maintaining adequate supplies and equipment
  • Maintains general upkeep of work area and maintains a safe environment
  • Observes and addresses potential environmental hazards and risks
  • Maintains and promotes professionalism
  • Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
  • Adheres to Chickasaw Nation dress code standards
  • May provide break coverage for others as assigned
  • May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
  • Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
  • All other duties as assigned

Competencies:


Essential:

  • Follow instructions, both written and oral
  • Adhere to all scheduling and attendance requirements
  • Maintains strict confidentiality in all matters
  • Extreme customerfocused behavior
  • Must be able to work quickly, efficiently and accurately
  • Must be detailoriented
  • Must be selfmotivated
  • Ability to work independently
  • Honesty, truthfulness, reliability, accountability
  • Must possess strong knowledge of technology platforms
  • Become proficient in any new technology in a timely manner
  • Experience using a common IT Framework
  • Ability to multitask
  • Organizes work and assigned area logically and orderly
  • Define problems, collect data and establish facts
  • Identify, analyze and repair routine machine problems
  • Establishes professional working relationships
  • Builds effective working relationships
  • Communicates verbally with team, departments, guests and management

Skills:


Essential:

  • Basic Computer skills

Experience:


Essential:

  • 3 years directly related experience

Education:


Essential:

  • Bachelors Other

Credentials:


Essential:

  • Pass gaming background check
  • Pass general background check
  • Standard Driver's License
  • Gaming license or permit as required by assigned position

Working Conditions:


Essential:

  • May work where cigarette smoking occurs
  • Mix of office/nonoffice settings
  • Pass preemployment drug test
  • Handeye coord, reach and grasp
  • Sometimes lift and or carry up to 25 lbs
  • Sitting up to 50% of shift
  • Standing up to 50% of shift
  • Visual acuity for detail, distance, color,
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