Jobs
>
Cleveland

    Assistant Operations Manager - Middleburg Heights, United States - UFC Gym

    UFC Gym
    UFC Gym Middleburg Heights, United States

    3 weeks ago

    Default job background
    Description

    GENERAL SUMMARY:

    The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed.

    Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager.

    The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.


    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
    • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
    • Assist in providing direction to janitorial service
    • Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
    • Ensure all front desk, kids club and Armbar adhere to policies and procedures
    • Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
    • Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
    • Work with OM in planning and implementation of promotions and merchandising
    • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
    • Follow-up with compliance checks by monitoring club systems and employee performance
    • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards
    • Maintain an efficient 'back office'
    • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control
    • Make daily banking deposits Monday - Friday
    • Order and maintain all supplies
    • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports
    • Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

    Customer Service:

    • Greet all incoming members and guests
    • Ensure Guest Fitness Profiles are completed and appropriate fees are collected
    • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
    • Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
    • Record lost and found items on the Lost and Found Property Log and secure items per policy
    • Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.
    • Promote and sell merchandise
    • Assists in the planning and implementation of promotions and merchandising.
    • Keep front desk area and lobby clutter free, and orderly
    • Perform general cleaning duties to include hourly locker room checks
    • Ensure all team members are in proper uniform

    ORGANIZATION RELATIONSHIPS:
    The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.


    REQUIRED QUALIFICATIONS:

    1) Knowledge, skills & abilities:

    • Must be energetic and possess a very friendly, outgoing personality and positive attitude
    • Possess strong interpersonal and communication skills, including telephone etiquette
    • Possess a strong customer service focus
    • Understands and follows oral and written instructions.
    • Able to multi-task and perform tasks with accuracy and attention to detail
    • Must be a team player and possess a can-do attitude
    • Adhere to meal and rest break periods and must clock in and out for all shift times

    2) Minimum certifications/educational level:

    • High school diploma or GED required.
    • Current CPR/AED certification
    • State certification (see state specific requirements)
    • Must complete Kid's Club Attendant training prior to working alone in Kid's Club

    3) Minimum experience:

    • Must have 2+ years customer service experience in health club, retail, hospitality or food service industry
    • Experience with multiple phone lines preferred
    • Basic computer skills

    4) Physical Requirements:

    • Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
    • Occasionally lift and/or move up to 25 pounds
    • Ability to stand and remain on your feet for a full shift


    This position description intends to describe the general nature and level of work being performed by people assigned to this job.

    It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.


    Compensation:
    $14.00 per hour

    Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own.

    If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

    UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning.

    Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

    UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out

    If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at or

    This franchise is independently owned and operated by a franchisee.

    Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

    All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

  • Reese Pharmaceutical

    Operations Manager

    1 week ago

    Reese Pharmaceutical Cleveland, United States

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different departments. The ideal candidate will have previous exper ...

  • Reese Pharmaceutical

    Operations Manager

    1 week ago

    Reese Pharmaceutical Cleveland, United States

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous ex ...

  • Lone Peak Dental Group

    Operations Manager

    2 weeks ago

    Lone Peak Dental Group Cleveland, United States

    Job Description · Job DescriptionJob Summary: · We are seeking an experienced Operations Manager to oversee our company's operational processes. The Operations Manager will be responsible for optimizing day-to-day activities to ensure maximum efficiency and productivity. This rol ...

  • LAZ Parking Midwest, LLC

    Operations Manager

    1 week ago

    LAZ Parking Midwest, LLC Cleveland, United States

    Job Description · Job DescriptionWant to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED · LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of park ...

  • Joy Baking Group

    IT Operations Manager

    3 weeks ago

    Joy Baking Group Cleveland, United States

    Job Description · Job Description · JOB SUMMARY: · Under the direction of the CIO, this employee will manage the IT infrastructure operations and support functions for all US-based Joy Baking Group locations, including managing direct IT support staff and outsourced IT services ...

  • Veo - Operations Careers

    Operations Manager

    1 week ago

    Veo - Operations Careers Cleveland, United States

    Job Description · Job DescriptionAt Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles - from ...

  • Metropolis Corp

    Operations Manager

    22 hours ago

    Metropolis Corp Cleveland, United States

    Metropolis is an artificial intelligence company for the real world. Metropolis' computer vision platform enables people to transact in the physical world with even greater ease than we experience online. Today, we are reimagining parking. Because it's important, it's everywhere, ...

  • Browns Fit

    Operations Manager

    2 weeks ago

    Browns Fit Cleveland, United States

    Job Description · Job DescriptionJOB TITLE: Operations Manager · COMPANY: Browns Fit · DIRECTLY REPORTS TO: General Manager · DEPARTMENT: Management Team · POSITION OVERVIEW · The Operations Manager (OM) ensures that the club delivers the best guest and member experience.Responsi ...

  • Platinum Parking, LLC

    Operation Manager

    2 weeks ago

    Platinum Parking, LLC Cleveland, United States

    Job Description · Job Description · Platinum Parking is a full-service parking management and consultation company that puts people first - employees, clients, and customers alike can expect exceptional service that meets individual needs. · Operations Manager Salary commensurate ...

  • Trueline

    Operations Manager

    2 days ago

    Trueline Cleveland, United States

    Job Description · Job DescriptionKey Responsibilities: · Quality Assurance: · Collaborate with various departments to achieve departmental goals. · Prepare for and complete audits including Costco Small Manufacturer Audit and SQF Level II Certification. · Manage employee and prod ...

  • Volunteers of America Ohio-Indiana

    Development Operations Manager

    3 weeks ago

    Volunteers of America Ohio-Indiana Cleveland, United States

    Volunteers of America Ohio & Indiana seeks self-motivated and dynamic professionals to join its expanding team. VOA is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 c ...

  • IST Management

    On Site Operations Manager

    1 week ago

    IST Management Cleveland, United States

    Overview: · Consider a new opportunity today as an On Site Operations Manager with IST Management Services. IST is the fastest-growing, national, facilities management company in the industry. IST is a business process outsourcing (BPO) company specializing in providing solution ...

  • E V Bishoff Company

    Construction and Operations Manager

    1 day ago

    E V Bishoff Company Cleveland, United States

    Job Description · Job DescriptionDescription:The Operations Manager oversees and directs all Building Superintendents, in house construction teams and outside contractors. · The Operations Manager needs to lead their team through their scheduling and project follow-up. This posit ...

  • Cedent Consulting

    Operational Risk Manager

    1 week ago

    Cedent Consulting Cleveland, United States

    Title · : Operational Risk Manager – Quantitative Risk and Capital Planning · @ Cleveland · , · OH · / REMOTE · Terms of Hire: Full Time · Job description: · The Quantitative Risk and Capital Planning Manager position resides in the 2nd Line of Defense within the Enterprise ...

  • Burlington Stores

    Operations Service Manager

    1 hour ago

    Burlington Stores Cleveland, United States

    Operations Service Manager in Cleveland , Ohio 3358 Steelyard Dr Cleveland OH US 44109 · **Overview** · If so, then this might be the right opportunity for you · As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, youll be one ...

  • E V Bishoff Company

    Construction and Operations Manager

    1 day ago

    E V Bishoff Company Cleveland, United States

    Job Description · Description: · The Operations Manager oversees and directs all Building Superintendents, in house construction teams and outside contractors. · The Operations Manager needs to lead their team through their scheduling and project follow-up. This position is for a ...

  • ChenMed

    Center Operations Manager

    2 weeks ago

    ChenMed Cleveland, United States

    **Were unique. You should be, too.** · Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · Were different th ...

  • ODORZX INC.

    Operations Manager With Car Washing

    2 weeks ago

    ODORZX INC. Cleveland, United States

    Job Description · Job DescriptionODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, ...

  • The E.W. Scripps Company

    Ad Operations Campaign Manager

    1 week ago

    The E.W. Scripps Company Cleveland, United States

    The E.W. Scripps Company is seeking a Campaign Manager to support the end-to-end management of digital advertising campaigns, from pre-sale planning to execution and post-launch evaluation. Collaborate closely with local sales teams and advertising operations personnel to ensure ...

  • Sherwin-Williams

    IT Director, Portfolio and Operations Management

    1 hour ago

    Sherwin-Williams Cleveland, United States

    Job DescriptionThe IT Director, Portfolio & Operations Management will be focused on maximizing business value within Digital Technology for enterprise-delivered services. They will be responsible for the process of portfolio and program management for enterprise-spanning teams, ...