Bilingual Administrative Assistant - Goodyear, United States - Mickey Marrone - State Farm Agency
2 days ago
Description
State Farm Agency, located in Goodyear, AZ, has an immediate opening for an Administrative Support Professional - Team Member. No insurance experience is required as we will train the right person with the right attitude.Responsibilities include but not limited to:
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage incoming calls.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
You will receive:
- Hourly Pay plus bonus
- Paid time off (after 90 days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Bilingual (English/Spanish)
- Strong phone contact handling skills and active listening.
- Comfortable with making outbound calls.
- Genuinely excited to help customers.
- Patient, empathetic, and passionately communicative; loves to talk.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problemsolving skills
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
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