- Supporting ServiceNow HR applications and Integrations with third-party applications and data sources
- Partner with HR Business, IT Business Analysts, QA, along with IT Applications team in delivering world-class employee experience.
- Facilitate requirements gatheringand process mapping workshops.Perform gap analysis (as isfunctionality versus to-befunctionality)
- Participate in end-to-end activitiesrelated to implementation planningincluding project management, issuemanagement, communication, andchangemanagement
- Work with the business, design,engineering, and product teams tocreate epics and user stories
- Participate in User Acceptancetesting and recommendimprovements.
- Participate in User Research with internal customers
- Be part of a Dynamic team in building People technology solutions and help build talent in ServiceNow.
- Comfortable working in a dynamic Agile environment
- 7 years of experience as a BusinessAnalyst with verifiableexperience working withcustomers to improve theirexperiences
- Exposure to ServiceNow applications like HRSD/ITSM etc.
- Passion for technology and new ideasto improve the way people work usingour products and the possibilities thatcome from building excellentcustomerexperiences
- Experience defining the customer/employeeexperience and personalizing the userjourney across a cloud fulfillmentecosystem
- Experience in preparing as-is processdocumentation, to-be processdocumentation, and performingdetailed gapanalysis
- Experience completing multiple,complex technical projects
- Should enjoy working in acollaborativeenvironment
- Experience designing optimizedcustomer/employee experiences inHCM
- Comfortable presenting solutions tolarge audiences
- Strong possibility which will be based off performance, headcount and needs of the business.
- Experience with BSA/Product roles and ServiceNow platform. Great communication skills
- Total years of experience
- No, fully remote
- Yes, PST hours
- No
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Business Systems Analyst - Kirkland, United States - Ask Staffing
Description
What you will do in this role:What you will need to be successful in this role:
Does this position have the opportunity to extend beyond the initial contract or convert to FTE?
BA/BS degree in Information Systems or related disciple required; Advanced degree a plus