Automotive Service Advisor - Vacaville, United States - Wise Auto Group

Wise Auto Group

Verified Company

Vacaville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

MAZDA OF VACAVILLE is hiring a Service Advisor for our growing service department We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential.

Working at Mazda of Vacaville is more than a job - it's a career If you want to be part of one of the fastest growing automotive groups in the country, Mazda of Vacaville is the place for you

We are looking for the people that want to...

Raise the bar in the Automotive Industry
Grow and develop professionally
Learn from the best in the business
Take the next step in a long CAREER

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments, and helping the customer determine what services they may need based on vehicle maintenance issues.

_ Essential Job Functions:
_

Assist Service Department management in maintaining a smooth running, efficient service department with Exceptional Customer Satisfaction.
Efficiently determining correct part numbers and labor time when building external and some internal work orders. Accurately communicate the customer's concern to the technician by adding proper notes and descriptions on work orders. Ensuring that correct parts known to be needed for repair have been added and reasonable expectations of time frame have been set.
Ensuring that proper forms have signatures at time of vehicle intake. Ensuring that vehicle damage has been noted at write up and correct information has been recorded.
Assessing warranty status of vehicle. Communicating warranty concerns to technician to ensure parts are handled appropriately. Accurately completing warranty information before customer pick up.
Greets all customers in a prompt and friendly manner as they enter and exit the Dealership through the Service Entrance.
Handle all customer concerns in a quick, efficient, and friendly manner. Show empathy, a positive attitude and our commitment to "Make Things Right".
Maintaining the positive team atmosphere in the Service Department. Ensuring that service counter is staffed at all times. Communicate to coworkers when stepping away from counter about destination and return time.
Become familiar and efficient with all phases of the computer system required for service and parts management.
Meet established individual sales goals for parts and labor. Meeting established monthly Department sales goals.
Professionally interact with staff from other Departments. Resolve issues regarding repair orders, parts, payments etc. in an expeditious but professional manner.
Monitor drive isle, writeup area and shop are kept organized, clean of trash, floors free of oil and vehicles cleared at all times throughout the day. Refresh service displays on a monthly basis.

_ Education:
_

High school diploma or GED at minimum, some college preferred.

_ Knowledge, Skills, and Abilities_

General knowledge of automotive maintenance, systems, parts and diagnostics or the ability to quickly learn.
Superior communication and customer service skills.
Experience with pointofsale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
Ability to get along with broad customer base.
Current drivers license. Driving record acceptable to our insurance carrier.

_ Supervisory Responsibility:
_

Minimal Supervisory Responsibilities.

_ Benefits_

Medical, Dental & Vision Insurance
401k plan w/ matching contributions
Paid Vacation, Holiday, and Sick Pay
Growth opportunities
Complete paid training programs for rapid advancement including periodic job reviews
Employee vehicle purchase plans
Family culture with organized structure
Long term job security
Associate discounts on vehicles, service and parts purchases
Employee recognition programs
Leading competitive pay.

E.O.E.

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