Automotive Service Bdc - Los Angeles, United States - Universal City Nissan

Universal City Nissan

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Fields inbound and makes outbound phone calls on a daily basis for the purpose of promoting service, promotions, and products to gain new growth for the Service Business

Generates service appointments for franchises to promote greater revenue for each franchise

Efficiently record all customer interaction activity in the Company's customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed

Effectively manages special tasks as assigned by the BDC Service Manager to contribute to overall team success of the team, department and organization

Partners with franchises to understand their clientele, client's expectations, and their brand-specific needs.

Provides daily, monthly and quarterly progress updates to BDC Service Manager; maintains manager informed on all customer and personal concerns

Adapts to changing needs of BDC campaigns by given deadline

Correctly applies any applicable scripts within 24 hours of being provided by management

Communicates effectively with service customers within established time frames.

When completing outbound prospecting calls; encourages the customer to visit the dealership and service their vehicle by scheduling service appt

Qualifications:

Experience Desired:
A minimum of 1 year in position of customer service representative or similar positions in a call center environment

Required:
Excellent interpersonal and customer service skills; desired retail related experience

Required:
Strong verbal and written communication skills

Additional Compensation
Bonuses
Store Discounts

Universal City Nissan is an Equal Opportunity Employer

Title I and Title V of the Americans with Disabilities Act of 1990, as amended, protect qualified individuals from discrimination on the basis of disability in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.

Disability discrimination includes not making reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, barring undue hardship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, 38 U.S.C.

4212, prohibits job discrimination and requires affirmative action to employ and advance in employment disabled veterans, recently separated veterans (within three years of discharge or release from active duty), other protected veterans (veterans who served during a war or in a campaign or expedition for which a campaign badge has been authorized), and Armed Forces service medal veterans (veterans who, while on active duty, participated in a U.

S

Benefits: