Customer Service Representative - Englewood Cliffs, United States - Rema Foods, Inc.

Description

Company:


Location:

Corporate Headquarters, Englewood Cliffs, New Jersey about 1 mile from the George Washington Bridge with easy reverse commute from NYC).


Purpose:

As a Customer Service Representative, you play a pivotal role in enhancing customer satisfaction by efficiently handling orders, addressing product/service inquiries, and resolving issues.

You serve as the frontline ambassador of our company, ensuring seamless interactions and fostering long-term relationships with our valued customers.

Essential Job Functions:

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Order Management: Proficiently process orders, including modification of Electronic Data Interchange (EDI) orders, and ensure accurate pricing. Collaborate with public warehouses to fulfill orders promptly and efficiently.
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Inventory Oversight: Regularly review inventory status to ascertain product availability for fulfilling orders. Proactively communicate with customers regarding any potential delays and provide transparent updates on order status.
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Issue Resolution: Investigate and resolve product or service-related concerns raised by customers promptly and effectively. Utilize problem-solving skills to offer suitable solutions and ensure customer satisfaction.
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Customer Engagement: Engage with customers proactively to understand their needs and preferences, providing timely assistance and guidance. Facilitate smooth communication channels between customers and internal departments to meet delivery timelines.
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Claims Management: Evaluate customer claims judiciously and determine appropriate actions, including issuing credits when necessary. Maintain accurate records of claim resolutions for future reference.
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Team Collaboration: Contribute to a collaborative team environment by assisting colleagues and managers during peak workloads or absences. Share knowledge and expertise to support collective goals and enhance team efficiency.


Job Requirements (KSAOs):

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Organizational Skills:Demonstrate exceptional organizational abilities with meticulous attention to detail to manage multiple tasks efficiently.
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Communication Skills: Possess strong oral and written communication skills to interact effectively with customers and internal stakeholders.
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Problem-Solving Ability: Exhibit adept problem-solving skills to address customer issues promptly and find appropriate resolutions.
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Conflict Resolution:Ability to navigate conflicts with tact and diplomacy, using sound judgment to resolve issues while maintaining positive customer relationships.
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Team Player: Thrive in a collaborative team environment, actively contributing to team success and fostering a supportive work culture.


Specifications (Minimum requirements):

• High School Diploma/GED
• 35 years of experience in Customer Service
• Previous experience in the food industry is preferred
• Experience in Microsoft Dynamics BC a plus

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan including a Company match and annual Company profit share contribution
• Discretionary Profit Share contribution
• Flexible Spending Account
• Dependent Care Account
• Life/ADD insurance
• AFLAC ancillary insurance
• Paid Time Off

Supplemental pay types:

• Discretionary bonus based on performance

Please note:
This role is eligible for a hybrid work arrangement (4 days home/1 day in the office). Currently, employees are required to work in the office on Wednesdays.

Moving forward, a time may come where employees will be asked to work from the office more, but a hybrid office/remote work schedule is expected to remain.

Demands/Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to commute and work onsite a minimum of one day per week.

Pay:
$50, $60,000.00 per year


Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Englewood Cliffs, NJ 07632: Relocate before starting work (required)

Work Location:
Hybrid remote in Englewood Cliffs, NJ 07632