IT Analyst - Houston, United States - Champion Energy Services, LLC

Champion Energy Services, LLC
Champion Energy Services, LLC
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets.

Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico.

Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.


The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility.

Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.


Job Summary (includes but is not limited to the following, other duties may be assigned)

Responsibilities:

Utilizing Service NOW to review, assign, and manage user IT support tickets, which could require:

  • Deliver and configure personal computer equipment. Some assignments include delivering equipment from one location to another.
  • Create detailed support tickets by gathering and documenting all required information, obtain appropriate approvals, update ticket statuses, and route to the proper support teams, if required.
  • Coordinate with internal groups to escalate, prioritize, and resolve problems in a timely manner for the end users.
  • Assist the Facilities team with client Changes/Adds/Moves.
  • Install peripherals on computer systems.
  • Install and upgrade software.
  • Configure new computer systems.
  • Resolve enduser problem calls over the telephone or by visiting the users and resolving the problems on site.
  • Upgrade PCs and printers.
  • Connect computer equipment to the network.
  • Work with the help desk on calls (trouble ticket) to resolve user hardware/software problems in a timely manner.
  • Support an oncall on rotation.
  • Assist with enforcing policy, document desktop procedures, and update knowledge base.
  • Responsible for performing and documenting functions of asset tracking using Service NOW.
  • Assist the Help Desk with calls (trouble ticket) to manage the procurement, configuration, and issuing of mobile smart phones.
  • Other duties as assigned.

Job Requirements

  • Education
  • Associate Degree (or equivalent experience).
  • Must have a minimum of 1 years' experience as a Desktop Technician.
  • Must have experience supporting Microsoft operating systems, including demonstrated knowledge of Windows 10/1
  • Must be familiar with basic networking troubleshooting concepts.
  • Experience with configuring and troubleshooting Droid and iPhone smart phones.
  • IT incident queue management with an ITIL system.
  • Must have excellent written and verbal skills.
  • Must be able to work independently, be detail oriented and organized. Will keep a detailed record of work performed each day.
  • Must have professional appearance, excellent verbal and written communication skills, and the ability to interact with all levels of corporate management.

Additional Calpine Information

  • Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)
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