It Analyst - Cottage Grove, United States - TEKsystems

TEKsystems Cottage Grove, United States

3 weeks ago

Description

IT Analyst (Generalist role for US Site IT support) The generalist is responsible for the IT infrastructure at the site, and may be involved in server support, networking, workstation support, telecom, product support (such as SQL, etc.), printers and anything else involved with infrastructure at the site.

Generalists will have administrator rights to US NA Infrastructure supported servers serving their assigned site(s). Generalists will lead and implement project plans for their assigned site. They are responsible for communicating approved project plans for the site.

Primary Responsibilities include but are not limited to the following:

Provide Acronis & Backup Exec. Knowledge for Site PC/Server Backup & Disaster Recovery Needs
Provide Active Directory Expertise for GPO/Process ID/User/Group (Adds/Deletes/Changes/Acct. Maintenance), File Share/SQL Maintenance & Migration, & ADAS/Security Express Toolsets
Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows

:

o WINTEL/LINUX NetPC, Standard & Process PC's o HP & Manufacturing Printers (HP, Zebra, etc.) o WINTEL Servers - Application, CITRIX, File, Process, SQL, VMWare, Web, & WTS o Telecom — Ethernet, LAN/WAN, Firewall, RF, Routers\Switches (Alcatel &Cisco), TCP/IP, VPN & Wireless

Maintain Site Process Control Technology Including GE Fanuc (iFix) and Wonderware (Intouch) Systems
Provide Standard and Local Software Support — MS Office 365, Outlook, Security tools.
Perform ITSM, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime
Maintain Dashboard Expectations for Exception & Standard WINTEL PC's, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities
Attend & Comply with All Plant IT & Production, FDA & GMP, USI, Corporate IT, & Safety Required Training Meetings and Activities
Perform Site US Infrastructure Project, Consultation Activities, LEAN Processes and Activities
Maintain Site Technology Auditing & Security Hardening Standards— Ad Hoc Scanning, Consultation & Remediation

Skills:

desktop, windows, help desk support, support, help desk, troubleshooting, customer service, active directory, hardware, business analysis, service desk, system administrator, servicenow, pc support, office 365, technical support, application support, reporting

Top Skills Details:

desktop,windows,help desk support,support,help desk,troubleshooting,customer service,active directory,hardware,business analysis,service desk,system administrator,servicenow,pc support,office 365,technical support,application support,reporting

Additional Skills & Qualifications:

Preferred Qualifications:

Bachelor's degree or higher.
Three years of experience in helpdesk/onsite PC support.
One year of experience with iOS Devices.
Strong organizational and time management skills.
Excellent written and verbal communication abilities for interaction across all levels of 3M management.
Familiarity with clientfacing IT supported systems and internal support procedures.

Minimum Requirements:

High School diploma/GED from an accredited institution.
One year of experience in helpdesk/onsite PC support.
One year of experience in technical customer service within private, public, government, or military sectors.
One year of experience with Microsoft Office 365.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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