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Front Desk Manager
3 weeks ago
Nemacolin Woodlands Farmington, United States** Front Desk Manager** · **Job Category****:** Chateau Front Desk **Requisition Number****:** FRONT005322 Showing 1 location **Job Details** · **Description** · We are seeking to fill a key position in our Guest Services department that manages Front Desk Agents and PBX Opera ...
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Front Desk Agent
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Check-In Service Associate
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Check-In Service Associate
2 weeks ago
San Juan Regional Medical Center Farmington, United StatesLove what you do; Love where you live · The Check-In Service Associate is integral in providing a strong first impression of the hospital by offering exceptional customer service and assistance. The Check-In Service Associate also effectively trains and supervises our Informatio ...
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HR Operations Analyst
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San Juan Regional Medical Center Farmington, United StatesLove what you do; Love where you live · The Check-In Service Associate is integral in providing a strong first impression of the hospital by offering exceptional customer service and assistance. The Check-In Service Associate also effectively trains and supervises our Informatio ...
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CAD Drafter-Designer
2 weeks ago
Hitachi, Ltd. Farmington, United StatesLocation:(SUL) Farmington, NMJob ID: R0048742Date Posted: Company Name:HITACHI GLOBAL AIR POWER US, LLCProfession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:NoJob Description:Summary of the position:Responsible for helping produce layouts from specification ...
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CAD Drafter-Designer
2 weeks ago
Hitachi, Ltd. Farmington, United StatesJob Description · Location: · (SUL) Farmington, NM · Job ID: · R0048742 · Date Posted: · Company Name: · HITACHI GLOBAL AIR POWER US, LLC · Profession (Job Category): · Engineering & Science · Job Schedule: · Full time · Remote: · No · Job Description: · Summary of the position: ...
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CHESS Farmington, United StatesCompensation: · $41,667 (Grant Funded) · This position will remain open until filled with the first review of applications occurring on Monday, March 4, 2024. · Compensation Type: · Exempt · Employment Type: · Regular · Grade: · E01 · Position Summary · This position pr ...
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Butler- Falling Rock Hotel
1 week ago
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Housekeeper
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San Juan Marriott Resort & Stellaris Casino San Juan, United States Full timeAdditional Information $14.06 · Job Number · Job Category Housekeeping & Laundry · Location San Juan Marriott Resort & Stellaris Casino, 1309 Ashford Avenue, San Juan, Puerto Rico, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Ty ...
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Housekeeper
3 weeks ago
San Juan Marriott Resort & Stellaris Casino San Juan, United States Full timeAdditional Information $14.06 · Job Number · Job Category Housekeeping & Laundry · Location San Juan Marriott Resort & Stellaris Casino, 1309 Ashford Avenue, San Juan, Puerto Rico, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Ty ...
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Housekeeper
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Marriott International San Juan, United States Full timeAdditional Information $14.06 · Job Number · Job Category Housekeeping & Laundry · Location San Juan Marriott Resort & Stellaris Casino, 1309 Ashford Avenue, San Juan, Puerto Rico, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position T ...
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Information Technology/ Assurance Specialist I
2 weeks ago
Marathon TS Kirtland, United StatesMarathon TS is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Information Technology/Assurance Specialist I. · Job Description: · Summary: The IT/Assurance Specialist I primary function is working within Special Access Program ...
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CAD Drafter-Designer
2 weeks ago
Hitachi, Ltd. Farmington, United StatesLocation: · (SUL) Farmington, NM · Job ID: · R0048742 · Date Posted: · Company Name: · HITACHI GLOBAL AIR POWER US, LLC · Profession (Job Category): · Engineering & Science · Job Schedule: · Full time · Remote: · No · Job Description: · Summary of the position: · Responsible fo ...
Front Desk Associate - Farmington, United States - Nemacolin Woodlands
Description
** Front Desk Associate ($500 sign on bonus)**
**Job Category****:** Chateau Front Desk **Requisition Number****:** FRONT005236 Showing 1 location **Job Details**
**Description**
The individual in the Front Desk Agent position is responsible for creating 100% guest satisfaction by providing efficient and effective service at all times. The Front Desk Agent must adhere to policies and procedures that Nemacolin has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate technical and customer service skills for his or her assigned area.
**Essential Functions:**
Creating guest satisfaction by providing fast and courteous service.
Giving personal attention to guests in order to exceed their expectations.
Listening to any complaints that may arise and working to resolve any issues that guests may be experiencing during their stay.
Utilizing empowerment to resolve guest issues.
Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay.
Personally greeting guests in the lobby or upon initial contact.
Completing the necessary steps in the registration process as well as the departure process.
Ensuring that resort guests are familiar with the location of their rooms.
Promoting resort services and amenities.
Obtaining signatures and approval of billing statements and guest folios at check-in and check-out.
Remaining current with all PMS systems such as LMS, SPASOFT, and ARTS.
Performing PBX functions as requested by the Front Office Manager.
Assisting guests with mailing needs and business services.
Maintaining knowledge of the resorts services, amenities, and attractions.
Escorting guests to their destinations and providing them with accurate directions.
Making reservations for on-site and off-site dining, activities, and entertainment.
Keeping updated information regarding hours of operation, menus, and special packages available at all times.
Maintaining cleanliness in all work areas.
Demonstrating knowledge of various local and historical attractions.
Exhibiting a willingness to learn about the extensive art collection that is displayed throughout the resort.
Fostering teamwork in an environment that motivates and sustains exceptional levels of performance in all Front Office positions.
Developing an understanding of the reservation process.
Upselling available accommodations and services and making alternative suggestions as needed.
Demonstrating professionalism at all times.
**Knowledge, Skills, and Abilities Required:**
The candidate must have the ability to speak English fluently.
Candidates must have the ability to work varying shifts, including nights, weekends, and holidays.
Previous experience in the hospitality industry is preferred.
Associates Degree preferred.
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
An attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance
Long-term & short-term disability insurance
Employee assistance program
Educational assistance
Local and resort discounts
On-site uniform and dry-cleaning services
Discounted meals during breaks in the associate break areas
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
**Opportunities for advancement** At Nemacolin Woodlands Resort, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
**Associate Recognition programs** Nemacolin Woodlands Resort realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and the ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
**Mentoring and coaching programs** As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests while sharing knowledge, advice, and encouragement along the way.
**Awards and Accolades**
Nemacolin Woodlands Resort has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few.
**Associate Referral Program**
**Year-Round Referral Incentive-** Receive a reward of **$125.00** when you refer a new applicant who is hired and is employed for a minimum of 30 days
Receive a second reward of **$125.00** when the referred associate continues their employment for a total of 90 days
**Seasonal Referral Incentive-** Receive a reward of **$100.00** when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days
*Rewards not applicable for rehires.*
**Associate discounts**
Enterprise
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AT&T Wireless
Sprint Wireless
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**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Required**
Customer Service
**Licenses & Certifications**