Medical SPA Receptionist - Beverly Hills, United States - Done by Dorfman
Done by Dorfman
Beverly Hills, United States
Verified Company
2 weeks ago
Description
About us
Done by Dorfman is a small business in Beverly Hills, CA. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Company perks
Front Desk Operations:
- Greet clients and visitors in a warm and professional manner.
- Manage the reception area, ensuring it is clean and welcoming.
Appointment Scheduling:
- Schedule and confirm appointments for clients using the spa's booking system.
- Coordinate with spa staff to ensure smooth scheduling and minimize wait times.
Client Communication:
- Answer phone calls and respond to inquiries, providing information about services, pricing, and spa policies.
- Communicate with clients to confirm appointments and provide any necessary preappointment instructions.
Check-In and Check-Out:
- Checkin clients upon arrival, verifying personal information and ensuring accurate recordkeeping.
- Process payments with Clover and provide receipts at the end of appointments.
Maintain Client Records:
- Update and maintain accurate client records in the spa's database, including the capturing of pretreatment photos.
Product Knowledge:
- Familiarize yourself with spa services and skincare products to effectively answer client questions.
- Promote and upsell spa products and services when appropriate, commission applicable.
Administrative Support:
- Assist with administrative tasks such as filing, data entry, and managing office supplies.
- Collaborate with other spa staff to ensure seamless daily operations.
Handle Queries and Concerns:
- Address client concerns and inquiries promptly and professionally.
- Escalate issues to management when necessary.
Maintain a Welcoming Environment:
- Ensure the waiting area is comfortable and inviting for clients.
- Address client needs to enhance their overall experience.
Collaboration with Med Spa and Plastic Surgery Team:
- Work closely with other med spa and plastic surgery staff, including nurses and patient consultants, to coordinate client appointments and provide a cohesive experience.
- Assist with social media content creation when necessary.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or receptionist role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and familiarity with spa management software.
- Ability to multitask and handle a fastpaced environment.
- Knowledge of skincare and spa services is a plus.
Pay:
$ $20.00 per hour
Expected hours: 40 per week
Healthcare setting:
- Med spa
- Outpatient
Medical specialties:
- Plastic Surgery
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Beverly Hills, CA 90212: Relocate before starting work (required)
Work Location:
In person