- Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
- Resolve escalated technical incidents from the Technical Support and Technical Account Management teams using a one-touch resolution framework.
- Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
- Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.
- 3+ years of professional experience in a Technical Support role specifically within the software or technology sectors.
- Professional experience troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
- Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
- Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.
- Experience reading or writing code, with a specific proficiency in Python.
- Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues.
- Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.
- Proficiency with database platforms and the ability to troubleshoot data retrieval issues.
- Hands-on experience with MongoDB and OpenVPN.
- Professional experience managing and troubleshooting applications within Docker containers.
- Work in company Remote job
Experienced Professional Seeking a New Direction? Remote Sales Role
Only for registered members
This remote sales role could be your path forward if you bring 15+ years of professional experience and are ready for a new chapter with more flexibility and purpose. · ...
Philadelphia, PA3 weeks ago
-
The Senior Programmer Analyst is responsible for the maintenance, analysis, development, and support of the university's enterprise systems and integrations. · This role works closely with end-users and other team members and will apply analytical techniques and procedures to und ...
Chester1 month ago
-
We are looking for a Banking Service Technician to join our team. As a Banking Service Technician, you will troubleshoot and repair banking security equipment. · Troubleshoot and repair banking security equipment. · Install and service remote drive up systems. · Repair or replace ...
Chester1 month ago
-
We seek individuals who are driven to make a difference and embody our motto, · To Care is an Honor. · Assess patients for appropriate/criteria for hospice admission.Assess patient and family for physical, psychological, social and spiritual needs Document according to protocol a ...
Chester Full time1 month ago
-
We seek individuals who are driven to make a difference and embody our motto, · To Care is an Honor. Join Ennoble Care today.Assess patients for appropriate/criteria for hospice admission. · Assess patient and family for physical, psychological, social and spiritual needs ... · ...
Chester Full time1 month ago
-
This role reports to the Director of Student Organizations and will coordinate the exceptional delivery of student organization and involvement services programs and initiatives for + student organizations in support of student belonging and retention. · ...
Chester Part time1 month ago
-
The Doctor of Physical Therapy Program is seeking an experienced faculty member to contribute to teaching entry-level physical therapy curriculum. The successful candidate will have expertise in physical therapy education with a strong commitment to excellence in teaching mentors ...
Chester1 month ago
-
About Us · Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum ...
Chester $70,000 - $105,000 (USD) per year Full time8 hours ago
-
Widener University seeks a mid-level Facilities Operations & Systems Coordinator to provide administrative, operational, and customer service support to the Facilities Management team across multiple campuses. · ...
Chester3 weeks ago
-
As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. · ...
Chester, PA1 month ago
-
We are seeking a high-level technical strategist to oversee the development of the Operational Technology (OT) network and infrastructure for our state-of-the-art manufacturing facility in Richmond. · This role is not about hands-on programming; it is about technical sparring, st ...
Chester2 weeks ago
-
We are seeking a high-level technical strategist to oversee the development of the Operational Technology (OT) network and infrastructure for our state-of-the-art manufacturing facility in Richmond. · ...
Chester2 weeks ago
-
Widener University is seeking a dynamic Program Manager to lead operations for the Osher Lifelong Learning Institute. · ...
Chester2 weeks ago
-
The Assistant Dean for Student Engagement provides strategic leadership for co-curricular programs that cultivate student success, leadership development, and a strong sense of belonging. · ...
Chester1 month ago
-
We are looking for a full-time Banking Service Technician to join our amazing culture. · ...
Chester, PA1 month ago
-
MVP Recovery is the most comprehensive recovery program in the region and we are currently hiring for our Chester County sites. The MVP Recovery program offers a dynamic patient-centered approach to SUD treatment. Our staff members are positive, passionate, and dedicated to assis ...
Chester $42,000 - $65,000 (USD) per year1 day ago
-
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions a ...
Chester $45,000 - $95,000 (USD) per year Full time1 day ago
-
Chester Eastside is seeking an individual with relevant experience in communications and marketing to lead our efforts to expand our base of support. · ...
Chester, PA3 weeks ago
-
+We're seeking dependable individuals who want to build a side income alongside their full-time work. · ...
Chester1 week ago
-
Under minimum guidance of Lead P&C Technicians: Responsible for maintaining, calibrating, and troubleshooting protection and control equipment for Fossil Generation Facilities · ...
Eddystone1 month ago
-
We seek individuals who are driven to make a difference and embody our motto, To Care is an Honor. Join Ennoble Care today. · At least 18 years old. · Meets training requirements of the State. · ...
Chester Full time1 month ago
Partner Sales Director, North America New Remote US - Town of Chester - Axonius
Description
Location: Remote in Ontario, Canada
The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product challenges. As a Technical Support Engineer, you will act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement. The mission of this team is to deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.
Responsibilities
Minimum Qualifications
Preferred Qualifications
#LI-LW1 #LI-REMOTE
Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.
Annual Salary Range (bonus and equity included in addition to the below numbers)
$95,000 — $110,000 CAD
About Axonius
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national...
#J-18808-Ljbffr
-
Experienced Professional Seeking a New Direction? Remote Sales Role
Only for registered members Philadelphia, PA
-
Senior Programmer Analyst
Only for registered members Chester
-
Banking Service Technician
Only for registered members Chester
-
Admissions Nurse
Full time Only for registered members Chester
-
Admissions Nurse
Full time Only for registered members Chester
-
Program Coordinator, Student Organization Operations
Part time Only for registered members Chester
-
Doctor of Physical Therapy, Faculty
Only for registered members Chester
-
Hospice RN Case Manager
Full time Only for registered members Chester
-
Facilities Operations and Systems Coordinator
Only for registered members Chester
-
Remote Travel Specialist
Only for registered members Chester, PA
-
Senior OT Network and Infrastructure Manager
Only for registered members Chester
-
Senior OT Network and Infrastructure Manager
Only for registered members Chester
-
Program Manager
Only for registered members Chester
-
Assistant Dean of Students for Student Engagement
Only for registered members Chester
-
Banking Service Technician
Only for registered members Chester, PA
-
Administrative Specialist
Only for registered members Chester
-
Outside Sales Representative
Full time Global Payments- Chester
-
Marketing and Communications Associate
Only for registered members Chester, PA
-
Side Hustle Specialist
Finance Buzz- Chester
-
Protection & Control Tech- Liberty
Only for registered members Eddystone
-
Certified Nursing Assistant/Certified Home Health Aide
Full time Only for registered members Chester