Director - Service Line - Strategic Planning (1.0 - Palo Alto, United States - Lucile Packard Children's Hospital

Lucile Packard Children's Hospital
Lucile Packard Children's Hospital
Verified Company
Palo Alto, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Clinical Services

1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care.

It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford.

And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.


Job Summary:


  • This paragraph summarizes the general nature, level and purpose of the job._


The Director is responsible for all aspects of business operations of the service line including business development, personnel management, fiscal management, and long range planning of business affairs in collaboration with the Executive director.

Plans, directs, and coordinates and manages all non-clinical service line activities, projects and programs, including all aspects of patient scheduling, registration, patient billing, as well as facilities maintenance.

Participates in the development of strategic plans and implementation of strategic initiatives focused on improving the profitability and market share of service line.

Participates in direct profit and loss, revenue generation and expenditure control to optimize the utilization of resource at minimum cost.

Develops and leads initiatives to achieve organizational program goals and improve quality and financial performance of the overall service lines.

The director will work closely with the executive director, and senior leadership in ambulatory services, ancillary and administrative services at LPCH to implement all service related practice goals.


Essential Functions:


  • The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned._
  • Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings._


Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.


  • Provides business and operational/nonclinical oversight to assigned service line(s) in collaboration with Executive director. Responsible for assessing operating performance and development of operational standards.
  • Participates in the strategic planning and program development for the service line. Collaborates with Executive director to develop and implement strategic business and marketing plans for the service line(s) to ensure growth and stability. Collaborates with physicians, department Chairs and other stakeholders to formulate and implement new initiatives that will enhance clinical programs and assist in development of contracts.
  • Establishes financial benchmarks appropriate for assgined service line and develops utilization and productivity standards; develops systems to improve and provide in depth financial analysis of operations. Develops and refines business and facility plans to include strategies to maximize patient revenue and minimize costs, for high quality, and increased profitability of the service line.
  • Continually assesses market environment, service area demographics, market share, payor mix, customer satisfaction, clinical outcomes, service life cycle, and other functions related to operational performance of service line. Determines resources required (personnel, facilities, equipment and supplies) for effective administration and operation of services and programs.
  • Develops and maintains operational and financial metrics: Develops metrics, dashboards, and reports that accurately measure financials (patient volumes, charges, frequency of procedures, revenues, direct and indirect costs, etc.), resource allocation (physician recruitment, procedure rooms, staff allocation, etc.), access to appointments (physician supply, appointment availability, etc.), patient experience (wait times, etc.). Determines appropriate numbers of patients per clinic to promote efficiency in offering quality patient care.
  • Develops financial performance standards (revenue capture management and unit cost management) in collaboration with Executive director. Designs, implements and maintains systems and policies that efficiently schedules, registers, and bills patients in collaboration with Patient Access Services
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