Front Desk Manager/lead Concierge - Bryan, United States - Miramont Country Club

Miramont Country Club

Verified Company

Bryan, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

This position is responsible for excellent relationships with members and guests.

The Lead Concierge develops and implements policies/procedures to ensure guest satisfaction, supervises all concierge personnel, and completes/assigns all front desk tasks.

The Lead Concierge must have an overview of the Club's operation and go above and beyond members' requests to exceed their expectations.

Essential Job Functions

Trains, crosstrains and retrains all concierge personnel.
Develops and implements all concierge standard operating procedures.
Schedules and supervises all concierge personnel.
Conducts team meetings for all concierge personnel.
Greets all members and guests as they enter and exit the club.
Fulfills members' requests (for example, places phone calls and holds letters or packages).
Resolves member and guest problems quickly, efficiently and courteously.
Monitor incoming and outgoing traffic in the Club and report suspicious activity to management.
Answers direct incoming telephone calls and convey messages as needed.
Provides conciergetype services to guests.
Accept dining room reservations.
Handles all hotel and room reservations, cancellations and noshows.
Ensure guest rooms are ready for incoming guests.
Communicates and verifies with Housekeeping accurate room status of checkins/checkouts.
Signing in and out of Club keys in the proper log book.
Provide wakeup calls to overnight guests as needed.
Ensures that all guest room charges are billed correctly and complete an accurate night audit.
Expedites member and guest checkins and departures.
Maintains effective relationships and communication with all other departments.
Informs Housekeeping and Engineering departments as problems arise.
Performs general office work such as word processing, filing and operating copy and fax machines.
Perform memberfamily relations responsibilities (for example, checking obituaries and preparing and sending thankyou letters, getwell cards, flowers and birthday greeting cards).
Maintains inventory, upkeep, repairs/updates for the front desk telephone system, printers and other equipment.
Attends meetings as assigned.
Assist with miscellaneous projects from other departments within the Club (for example, statements, newsletters, marketing pieces, meeting materials, menus, etc.).
Registering of lost and found items.
Stamp, sort, and distribute mail.
Assist with magazine and newspaper receipt and distribution.
Performs other appropriate tasks assigned by the Clubhouse Manager.

Job Qualifications

Good attitude and highly motivated selfstarter.
High School diploma or equivalent.
College Education Preferred.
Minimum of two years of hotel, private club, concierge or receptionist experience.
Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook).
Extremely strong communication skills using spoken and written words in a professional manner to members, guests and staff.
Proficient with English grammar and possesses skills in newsstyle writing, feature writing, copywriting, proofreading and editing.
Must be able to handle stress in a healthy and professional manner.
Must be able to complete tasks in an accurate and timely manner.
Has the ability to learn new technologies as necessary.
Knowledge of and ability to perform required role during emergency situations.
Ability to keep information confidential and operate with honesty and integrity.

Physical Requirements

Must be able to stand; walk; bend; and use hands to finger, handle or feel.
Must be able to reach with hands and arms; talk and hear.
Must be able to occasionally lift and/or move up to 30 pounds.
Must be able to sit for prolonged periods of time.
Must be able to moderate noise levels in the work environment.
Must be able to handle hot and cold interior and outdoor conditions.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to stoop or kneel to access files.
Must be able to see the computer screen, paperwork, etc.