Guest Services Director - Exton, United States - ACCELerate Exton
Description
Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services.
We are changing how care is delivered by bringing together people like you - passionate, highly skilled and motivated to make a difference.
Why Genesis?We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion
- We Care Deeply about YOU Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
- We Develop YOU We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
- We Appreciate YOU We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.
- We are Committed to YOU We know you are the vital link between Genesis, our patients and residents We inspire you to be your best self.
- We Protect YOU We take great pride in meeting or exceeding CDC and CMS standards.
The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
- Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
- Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
- Resolve patient/residents' concerns working with nursing center staff.
- Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
- Manage the patient/customer discharge followup process.
- Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
- Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
- Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
- Benefits
- Health, Dental, Vision, Companypaid life insurance, 401K, Paid Time Off
- Variable compensation plans
- Inclusive workplace with DEI committee
- Nursing Student Loan Debt Repayment and Tuition Assistance
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
Requirements:
Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.
Compensation:
$60,000 annual salary
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