Desktop Engineer - Rockville, United States - DealerOn

DealerOn Rockville, United States

3 weeks ago

Full time

Description

Job Description:

As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the company's computing resources and infrastructure.

This is a hybrid position that will require working onsite in our Headquarters office in Derwood, MD. It will be fully onsite for the first 2-3 months during training. Once up to speed, it will be 1-2 days per week in the office. Local candidates only.

Essential Functions:

Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
Answer and resolve support cases in a timely manner and with emphasis on strong customer service
Install and configure software and applications for workstation distribution
Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
Guide users in conforming to established systems security practices
Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
Vet and test new technology for business operations and/or initiatives
Monitor and report security issues to management and various teams per the Incident Response procedure
Contribute to remediation planning, testing and execution as directed
Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
Perform other duties as assigned

Required Skills/Experience:

Bachelor's Degree or equivalent
Experience supporting Windows Desktop Operating Systems (Windows 10)
Proficient in supporting desktop, laptop and mobile hardware IT support
Windows Server Support Basics and basic understanding of Active Directory
Networking knowledge, including DNS and DHCP
Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
Proficient with Office software suite

Preferred Skills/Experience:

5 years' experience in field or career
Experience in a fast-paced, environment
Ability to prioritize tasks that change frequently and manage unexpected demands
Dependable, follows instructions and takes initiative to solve problems

#LI-Remote
The salary range for this position is $56,500 - $106,800.

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