- Bachelor's or Associate degree.
- Minimum of three (3) years' experience in a high-in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Intelligence Center.
- Demonstrated effectiveness as a direct manager-of-record to diverse, cross-functional teams filling junior and junior-mid-level roles in an organizational hierarchy.
- Knowledge of 24/7 security monitoring operations.
- Ability to anticipate and respond to rapidly changing priorities.
- Excellent verbal communication skills, with proven comfort engaging directly with the client and other customers.
- Excellent written communications skills, to include editing final products for business leaders.
- Experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations.
- Demonstrated ability to manage change and conflict effectively.
- Proven confidence and effectiveness managing high-intensity, dynamic situations.
- Professional judgement to escalate issues requiring senior-level management support and response.
- Comfortable with technology, with the ability to quickly navigate, oversee, and maintain situational awareness of multiple systems and applications simultaneously.
- Strong business acuity, enthusiasm, and a positive attitude.
- Master's degree and/or Bachelor's/Associate degree
- Five (5) or more years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Intelligence Center.
- Driver of excellence as manager-of-record to diverse, cross-functional teams, including mid-level managers.
- Experience leading crisis responses or elements of crisis response efforts that involve life-safety or other risk to company or customer.
- Emotional intelligence, as demonstrated through leadership and management skills and activities, such as mentoring and/or proactively identifying customer needs before they are articulated or articulable
-
program operations manager
1 week ago
University of Washington Seattle, United StatesPROGRAM OPERATIONS MANAGER - PROSTHESIS/OR (100% FTE, DAY SHIFTS) · The UW Medical Center – Montlake Operating Rooms have an outstanding opportunity for a Program Operations Manager with Prosthesis/OR. · WORK SCHEDULE · • 40 hours per week · • Day Shifts · POSITION HIGHLIGHT ...
-
Sales Operations Manager
2 days ago
BayOne Solutions Seattle, United StatesHi, · New role with "Travel", Please have a look at the below role and let me know if this is something you would be interested in. · Title: Sales Operations Manager · Location: Seattle, WA (Onsite/Hybrid) · Pay Rate $50/Hr on W2 · Contract -12+ Months · Hiring Manager Notes: ...
-
research operations manager
1 week ago
University of Washington Seattle, United StatesRESEARCH OPERATIONS MANAGER · As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier wor ...
-
Operations Manager
2 weeks ago
Penn Foster Inc Seattle, United StatesYour Opportunity as the Operations Manager · Oversee Operations and function as a member of site leadership team. They will ensure standardization across the operating departments and lead targeted initiatives to drive improvement across the site. Responsible for leadership deve ...
-
Operations Manager
2 weeks ago
SM Diversity Seattle, United StatesOur partners at Seattle Foundation are thrilled to find a passionate and dedicated Operations Manager who will play a crucial role as the main contact person for the Finance and Operations (F&O) Department. In this position, you will be responsible for overseeing and improving va ...
-
Field Operations Manager
4 days ago
Gpac Seattle, United States Full timeThis highly reputable, long-standing Restoration Construction Company is URGENTLY seeking a top quality Operations Manager to join their team and run operations With their great reputation and continual flow of repeat/ new clients, they are in need of skilled, experienced and tal ...
-
Operations Manager
2 weeks ago
Valet Living Seattle, United StatesThe Operations Manager is a key leadership role reporting directly to the Director of Operations. This position plays a vital role in achieving operational excellence by overseeing various areas such as staffing, training, professional development, inventory control, safety compl ...
-
Operations Manager
2 weeks ago
ASM Global Seattle, United StatesASM Global · Operations Manager · Baltimore , · Maryland · Apply Now · As the worlds leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing i ...
-
Distribution Operations Manager
1 week ago
American Tire Distributors Seattle, United StatesPosition Description: · The Distribution Center Operation Manager monitors and effectively oversees and supervises the daily routines and specific tasks of assigned shifts and employees which may include a focus area of either transportation and/or warehouse management. The DC O ...
-
Senior Operations Manager
2 weeks ago
Protect AI Seattle, United StatesAbout Protect AI · Protect AI is shaping, defining, and innovating a new category within cybersecurity around the risk and security of AI/ML. Our ML Security Platform enables customers to see, know, and manage security risks to defend against unique AI security threats, and embra ...
-
Manager, Operations
2 weeks ago
Infoblox Seattle, United States· It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full a ...
-
Sales Operations Manager
2 weeks ago
Zenex Partners Seattle, United StatesA strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment. · A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization. · Able to apply both technical knowledge and l ...
-
Manager Clinic Operations
5 days ago
Swedish Seattle, United States Full timeDescription · Manager Clinic Operations - Colorectal Surgery Clinic @ Swedish First Hill · Full Time (40 Hour Weeks) · Day Shift · Hiring Bonus and relocation for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits ...
-
Restoration Operations Manager
1 week ago
Gpac Seattle, United States Full timeThis highly reputable, long-standing Restoration Construction Company is URGENTLY seeking a top quality Restoration Operations Manager to join their team. With their great reputation and continual flow of repeat and new clients, they are in need of skilled, experienced and talent ...
-
Grid Operations Manager
3 days ago
Logic20/20, Inc. Seattle, United StatesWe're a 8 time -Best Company to Work For,- where intelligent, talented people come together to do outstanding work—and have a lot of fun while they're at it. Because we're a full-service consulting firm with a diverse client base, you can count on a steady stream of opportunities ...
-
Operations Manager
2 weeks ago
ART WORK Fine Art Services Seattle, United StatesThe Operations Manager is responsible for overall management of their assigned location, including business management, operations management and people management. This role requires elements of business management to insure the financial and operational health of the office and ...
-
Operations Manager
2 weeks ago
Penn Foster Inc Seattle, United StatesYour Opportunity as the Operations Manager · Oversee Operations and function as a member of site leadership team. They will ensure standardization across the operating departments and lead targeted initiatives to drive improvement across the site. Responsible for leadership deve ...
-
Operations Manager
4 days ago
Bruker Seattle, United States· Operations Manager · Job Locations · US-WA · ID · # of Openings · 1 · Job Function · Operations/Production · Overview · Operations Manager Job Description · Job Brief · We are seeking a professional Operations Manager to coordinate and oversee our organization's operations a ...
-
Operations Manager
2 weeks ago
Seattle Foundation Seattle, United StatesDeparment: · Impact · Reports to: · Managing Director, Operations & Impact · Classification: · Full-time/Annual, Salary/Exempt · Term of employment: · This is a limited-term (18-month) position. · Hiring range: · $88,000 to $90,000 · Full range salary: · Grade 32: $67,608 to $108 ...
-
Operations Manager
1 week ago
Space Needle Seattle, United StatesGENERAL POSITION SUMMARY · : · This position supports the Mission and Values of the Space Needle and Chihuly Garden and Glass with a primary focus on cultivating a clean and healthy environment. As an ambassador at every level of the experience, emphasis will be placed on the a ...
Embedded GSOC Operations Manager - Seattle, United States - Sibylline Americas
Description
Job DescriptionAbout the Role
About the Role Sibylline is looking for experienced GSOC Managers to join our team, working on-site, embedded within our client's rapidly evolving GSOC.
GSOC Managers must excel in people management and be comfortable providing senior-level direction for operational and tactical responses in coordination with the client.
Reporting directly to the Senior GSOC Manager, Managers will collaborate with multiple shifts to optimize the program and service provided to the client.
GSOC Managers will serve as the senior Sibylline representatives on shift at the client's GSOC and are thus responsible for the overall response to issues that arise on-shift as well as the day-to-day management of assigned personnel.
Duties and Responsibilities
Under the guidance of the Senior GSOC Manager,
Facilitate the strategic direction of the embedded GSOC program and workflows.
Deliver status reports and business metrics related to measurable key performance indicators (KPIs) and service level agreements (SLAs).
Provide guidance to the team by ensuring goals and objectives are met.
Generate and analyze data to ensure regulatory and contractual compliance across the account.
Oversee scheduling to ensure all critical posts are filled and billed in accordance to the work order.
Serve as the line manager to on-shift Supervisors and skip-level manager to their subordinates.
Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals.
Contribute to the development and/or maintenance of policies and procedures impacting program and account efficacy.
Monitor and track metrics and key performance indicators for biweekly and quarterly review as required by the client contract.
Lead initial crisis management functions in response to breaking events and work with direct client leads for incident escalation and handover.
Provide oversight and quality assurance for all tasks completed on assigned shifts, including final product review and approval prior to dissemination.
Provide strategic direction and guidance to Supervisors and other team members to manage all activities and emerging issues that occur across multiple shifts.
Work cross-functionally with the client on incident and crisis response within operations.
Escalate operational issues as required to more senior-level manager and/or the client
Qualifications:
Qualifications
Minimum
Bachelor's or Associate degree.
Minimum of three (3) years' experience in a high-in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Intelligence Center.
Knowledge of 24/7 security monitoring operations.
Ability to anticipate and respond to rapidly changing priorities.
Excellent verbal communication skills, with proven comfort engaging directly with the client and other customers.
Excellent written communications skills, to include editing final products for business leaders.
Experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations.
Demonstrated ability to manage change and conflict effectively.
Proven confidence and effectiveness managing high-intensity, dynamic situations.
Professional judgement to escalate issues requiring senior-level management support and response.
Comfortable with technology, with the ability to quickly navigate, oversee, and maintain situational awareness of multiple systems and applications simultaneously.
Preferred
Master's degree and/or Bachelor's/Associate degree
Five (5) or more years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Intelligence Center.
Experience leading crisis responses or elements of crisis response efforts that involve life-safety or other risk to company or customer.
Additional Information
Next Steps
Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability.
The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience. The salary range for this position is $80,000 - $120,000.
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle.
Qualifications
Minimum
Preferred
Next Steps
Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability.
The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience. The salary range for this position is $80,000 - $120,000.
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle.
#J-18808-Ljbffr
