IT Operations Analyst I-night - Neptune City, United States - Hackensack Meridian Health
Description
Overview:
Our team members are the heart of what makes us better.
At
Hackensack Meridian _Health_** we help our patients live better, healthier lives — and we help one another to succeed.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Under supervision of the Information Technology (IT) Operations Manager, the
IT Operations Analyst I will assist with basic system administration tasks such as network/system troubleshooting, incident management, and utilizing scripts to automate repeatable tasks for Hackensack Meridian Health (HMH).
Responsibilities:
A day in the life of a
IT Operations Analyst I at
Hackensack Meridian _Health_** includes:
- Supports data center infrastructure by installing, maintaining and repairing hardware in order to accommodate. 3. Assists with the management of data center operations owned inventory.
- Performs daily health checks and period inspections of data centers to proactively certify the state of systems and services.
- Works under supervision to monitor securityrelevant logs and alerts for signs of compromise, attack, or system misuse and policy violations.
- Teams with third party MSSP to perform Tier2 triage and collect related data from various network and system analysis systems.
- Ensures all alerts are logged, monitored, interpreted, analyzed, and investigated.
- Analyzes network flow data for anomalies and correlates reporting with enterprisewide network activity.
- Troubleshoots and resolves incidents using documented procedures.
- Provides escalation status notification throughout the enterprise on service impacting events.
- Tracks and updates events in a ticketing system in a clear and efficient manner.
- Plans and coordinates with various crossfunctional teams and vendors to ensure present and future capacity/scalability
- Creates, documents and amends processes for future use in our knowledge base.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree in management information systems, information technology, computer science, related degree, and/or applicable technical certificate and/or equivalent related experience.
- Basic understanding with 02 years of relevant Information Technology experience.
- Excellent written and verbal communication skills as well as detailoriented.
Education, Knowledge, Skills and Abilities Preferred:
- Experience working in a highly available 24x7x365 environment.
- Knowledge and experience of change, problem and incident management.
- Knowledge of data center infrastructure: power, cooling & facilities management.
- Knowledge on data center operations, processes and continuous processes improvement.
- Experience in data center safety and security measures.
- Knowledge of data center server capacity planning.
Licenses and Certifications Preferred:
- Information Technology Infrastructure Library Foundations v
- Comptia A+ certification.
- Comptia Network+ Certification.
- Comptia Security+ Certification.
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