Care Coordinator - Mount Laurel, United States - Pinnacle Treatment Centers

Pinnacle Treatment Centers

Verified Company

Mount Laurel, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Care Coordinator

_ Sun - Thurs 3pm -11:30 pm_

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a
Care Coordinator, you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements:

High school or GED (General Equivalence Diploma) Required.
Proficiency in Microsoft Excel and Office
Reliable high speed internet
Dedicated private / quiet workspace for remote work

Preferred:

1 or more year(s) of experience in substance abuse/mental health field.
Call Center experience.
Experience and/or knowledge of the treatment industry.
Ability to connect and empathize with patients and families seeking treatment.
Experience working with a team setting.

Responsibilities:

Assess potential patients' treatment needs, locating facility and level of care that coincide with patient's clinical and medical needs.
Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
Understand patient's insurance eligibility and benefits.
Determine patient's insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
Collect patients' financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
Coordinate admissions schedules and sets up patient transportation as needed.
Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
Ability to work cohesively with others while maintaining personal tasks.
Ability to adapt and change focus to new tasks or goals.
Ability to negotiate or overcome barriers.
Attentive documentation skills.
Demonstrate excellent interpersonal communication skills.
Ability to motivate those seeking treatment.
Accurate and fast computer skills

Benefits:

18 days PTO (Paid Time Off)
401k with company match
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Discounted tuition and scholarships through Capella University

Join our team. Join our mission.

Experience:
Preferred

1 year(s): Call Center

Education:
Required

High School/GED or better

Behaviors:
Preferred

Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help