Technology Support Concierge - Garden Grove, United States - Twintel Solutions
1 week ago
Description
Who we are:
We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses We do all that is technology.
The Workplace:
Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development.
Twintel has achieved industry recognition in the following areas:
- Certified Great Places to Work company
- Forbes Technology Council Members
- Backtoback INC 5000 recipients
- SOC 2 Compliant
About the Job:
We are seeking an entry-level IT professional is looking to jump start their career into IT Services You should be very tech savvy; but just haven't had the opportunity yet to really flex those tech skills
Hours:
M - F: 8:00am to 5:00pm
Hourly Wage:
$21.00 per hour
Medical Benefits:
Employer Contributed Medical and Dental coverage plans available after probationary period
Vacation:
Paid Holidays and Entitled to Paid Time Off After Probationary Period
Retirement Plan: 401k matching after probationary period
Other Benefits:
Mobile Phone Stipend available after probationary period
What you'll do:
- Answer inbound support calls
- Generate service requests for customers
- Qualify and properly categorize service requests
- Provide overthephone, technical support and carefully follow documented procedures.
- Communicate with nontechnical users and assist them with technical issues.
- Diagnose, configure and troubleshoot PC, Mac, and network infrastructure issues.
- Dispatch onsite for customer support as needed
- Work onlocation for clients as needed.
Beneficial Technical Knowledge
- Network, Desktop and Server Troubleshooting
- Microsoft Active Directory
- Microsoft Exchange including Office 36
- Windows Networking
- Virtualization (Hyper-V and VMWare)
- IP Phone Systems
Job Requirements
- High School Diploma required.
- AA or Bachelor's Degree a plus.
- 2+ years of IT Support Experience is desired.
- Microsoft Certifications are a PLUS (MCSA/MCSE).
- Cisco Certifications are a PLUS (CCENT/CCNA).
- CompTia certifications are a PLUS (A+/Net+).
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