Catering Sales Manager - Marina, United States - Sanctuary Beach Resort

Description

Overview:

Title:

Catering Sales Manager - Sanctuary Beach Resort**:
A fantastic opportunity to join HHM - a growing company of 240 hotels & resorts.

The Sanctuary Beach Resort, part of HHM's Independent Collection, will soon be completing their highly anticipated guest room transformation and property repositioning.

Come be a part of the excitement


Requirements:

If you're outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about building a career in hotel event management or sales, this is a fantastic opportunity for you.

Potential Career Path
Director of Catering - Director of Catering & Conference Services - Director of Sales


Benefits & Perks:

• Sales Incentive Program (uncapped potential)
• Medical, Dental and Vision Health Insurance
• 401(k) Company Match
• Paid time off (Vacation / Sick / Paid Holidays)
• HSA Spending Account
• Dependent Care Spending Account
• Employee Assistance and Wellness Program
• Complimentary Employee Parking
• HHM Employee Travel Discounts
• Technology Reimbursements

Responsibilities:

This position involves both aspects of the sales process: selling/closing the business and managing/executing the event logistics.

You will be part of a seasoned team that will support you and work with you to help ensure that events taking place in the hotel meet and exceed all expectations.

Sales Process

• Builds and strengthens relationships with existing and new customers, industry organizations, and Independent Collection network for future bookings. Activities include sales calls, entertainment, site inspections, etc.
• Develops and manages relationships with key stakeholders, both internal and external.
• Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
• Strives to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maintains and grows business of existing accounts and identifies and develops new markets.
• Manages group or interpersonal conflicts effectively.
• Conducts creative, thoughtful, and impactful site inspections.
• Executes and supports HHM and Independent Collection Customer Service Standards and hotel's Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Handles guest concerns and obstacles.

Managing Event Logistics

• Executes and supports the operational aspects of business booked (e.g., BEO's, event resume, billing, customer correspondence).
• Upsells products and services throughout the event process.
• Works under the guidance of his/her supervisor to forecast event revenue (catering, room rental and audio visual) for his/her groups.
• Greets customer during the event phase and hands off to Banquet Event Operations for the execution of details.
• Ensures hourly associates understand expectations and parameters for event activities.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Participates in customer meetings for assigned groups with guidance from his/her supervisor.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Conducts customer site inspections and food tastings
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
• Followsup with customer postevent.

Position Requirements

• Associate or Bachelor's degree preferred.
• Previous sales experience in hotels/hospitality highly preferred.
• Proficient in use of Excel, Word, Delphi and access database tools.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching stooping kneeling, or crouching.
• Moderate travel between hotel and client's locations required.

What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It


About Us:

The Sanctuary Beach Resort is an oceanfront Monterey Bay resort and hotel set on 19 acres of Pacific shoreline in Marina, California.

A rare Monterey Bay hotel on the bea