Experienced Ambulance Dispatcher - San Gabriel Valley, United States - Gentle Ride Ambulance

Description

Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Ambulance Dispatcher. As a Dispatcher, you will play a crucial role in coordinating and dispatching resources to ensure efficient operations. Your excellent communication skills and ability to handle high-pressure situations will be essential in this role.


Duties:

• Receive and prioritize incoming calls from customers, clients, and field personnel
• Perform phone triage to assess the nature of the call and determine appropriate response
• Dispatch appropriate personnel or resources based on the nature of the call
• Negotiate with customers or clients to resolve conflicts or issues
• Communicate effectively with field personnel to provide necessary information and updates
• Transcribe detailed information accurately and efficiently
• Utilize GIS (Geographic Information System) software to track and monitor resources
• Analyze data and reports to identify trends or areas for improvement
• Provide first aid instructions over the phone when necessary
• Maintain accurate records of all calls, dispatches, and actions taken

Qualifications:
-
Certification from International Academy's of Emergency Dispatcher IAED:

• 
  EMD/ETC or Emergency Medical Technician EMT Valid Certification(s):

-
American Heart Association

• CPR Valid Certification (CPR):
• 
  MUST HAVE MIN.

ONE (1) YEAR OF AMBULANCE DISPATCHING EXPERIANCE:

• Strong communication skills, both verbal and written
• Excellent phone etiquette and customer service skills
• Ability to type accurately and efficiently
• Familiarity with GIS software is a plus
• Ability to analyze information and make informed decisions quickly
• Conflict management skills to handle challenging situations effectivelyBenefits:
• Competitive salary based on experience
• Comprehensive benefits package including health insurance, dental insurance, and retirement plan options

Pay:
$ $21.00 per hour


Expected hours:
per week


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

License/Certification:

• EMT/EMD/ETC Dispatcher Certification (required)

Ability to Relocate:

• San Gabriel Valley, CA: Relocate before starting work (required)

Work Location:
In person