- Understanding of Desktop Support and Services.
- Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
- Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
- Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
- Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
- Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
- Strong communication/ leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably using the English language.
- Contributes to continuous process improvements to increase the efficiency of section.
- Excellent communication skills both oral and written.
- Certifications A+ series
- PowerShell 3.0 scripting background.
- Certifications in Microsoft tools and technologies.
- ITIL Knowledge and ITSM Tools
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Service Desk Analyst
2 weeks ago
Insight Global Columbus, United StatesNOTE: This is a W2, full-time opportunity- our client is not able to sponsor visas nor can we do C2C. · Position: Help Desk Analyst · Duration: 6 month contract to hire · Address: (2-3 Days onsite, 2-3 Days remote- Flexible schedule) · Shift: 2:30p-11:30p Mon-Fri · Must Haves: ...
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Supervisor, Service Desk
3 weeks ago
NetJets Columbus, United StatesPurpose of Position The Supervisor, Service Desk is responsible for leading, mentoring and developing a team of Service Desk Analysts that provide 24x7x365 Tier 1 and Tier 2 support to NetJets team members. Reporting to the Manager, Service Support, the Supervisor is responsible ...
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Supervisor, Service Desk
3 weeks ago
NetJets & EJM Columbus, United StatesPurpose of Position · The Supervisor, Service Desk is responsible for leading, mentoring and developing a team of Service Desk Analysts that provide 24x7x365 Tier 1 and Tier 2 support to NetJets team members. Reporting to the Manager, Service Support, the Supervisor is responsib ...
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Service Desk Coordinator
2 weeks ago
Paul Mitchell Schools Columbus, United StatesPaul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning e ...
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Service Desk Analyst
1 week ago
NetJets & EJM Columbus, United StatesPurpose of Position · The Service Desk Analyst is responsible for delivering excellent experiences while providing great customer support, IT support and quality resolutions. These responsibiities, part of the NetJets incident, problem, request, and knowledge management practice ...
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Service Desk Analyst
2 weeks ago
Vorys Sater Seymour and Pease Columbus, United StatesTired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition ...
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Service Desk Analyst
4 weeks ago
Insight Global Columbus, United StatesNOTE: This is a W2, full-time opportunity- our client is not able to sponsor visas nor can we do C2C. · Position: Help Desk Analyst · Duration: 6 month contract to hire · Address: (2-3 Days onsite, 2-3 Days remote- Flexible schedule) · Shift: 2:30p-11:30p Mon-Fri · Must Have ...
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Service Desk Coordinator
6 days ago
Paul Mitchell Schools Columbus, United StatesPaul Mitchell The School · Columbus · is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful lear ...
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IT Service Desk Support
4 weeks ago
Insight Global Columbus, United StatesThis position will serve as the primary IT support liaison for their region. Requirement is 5 days onsite. They will also assist other team members to complete demands of the business. The IT Service Desk Analyst will be supporting and owning roughly 60-70 internal employees in t ...
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Service Desk Technician
5 days ago
TEKsystems Columbus, United States: · • Gather, record, and perform initial troubleshooting on customer technical issues via phone support. · • Handle tickets coming in through the self-service portal and answer incoming chat requests. · • Manage personal ticket load and ensure timely resolution. · • Stay curr ...
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IT Service Desk Supervisor
1 week ago
Jobs for Humanity Columbus, United StatesJob Description · Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. · Does this position interest you? You should apply – even if you don't match every single requirement We're known as an au ...
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IT Service Desk Supervisor
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Jobs for Humanity Columbus, United StatesCompany Description · Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Safelite · Job Description · Does this position interest you? You should apply - e ...
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Service Desk Analyst
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Vorys, Sater, Seymour and Pease LLP. Columbus, United StatesJob Description · Job DescriptionTired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT depa ...
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Service Desk Analyst
1 week ago
TEKsystems Columbus, United StatesJob Description · Job DescriptionDuration · 6 · Duration Unit · Month(s) · Req Description · Description · Job Description: · Summary: · An IS Customer Support Analyst serves as the first point of contact for all technology related issues at Hospital. They provide world class ser ...
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IT Service Desk Analyst
1 week ago
Safelite Group, Inc. Columbus, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
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Service Desk Technician
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Cloudshift Technologies Columbus, United StatesJob Description · Job DescriptionSpecific responsibilities:& · • Updating meta-data required for asset management. · • Add newly acquired assets to the system. · • Reassignment of assets, based on ServiceNow incident tickets. · • Coordinated and organizing disposal of ODOT's com ...
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Technology Service Desk Representative
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Onsite - Service Desk Analyst
2 weeks ago
Insight Global Columbus, United StatesJob Description · A client of Insight Global is seeking a Desktop Support Specialist/SCCM/Imaging candidate to join their team for an End Point Refresh Project and daily/weekly operations. The images are already built - this person will be owning this project and working hand in ...
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Onsite - Service Desk Analyst
4 weeks ago
Insight Global Columbus, United StatesJob Description · A client of Insight Global is seeking a Desktop Support Specialist/SCCM/Imaging candidate to join their team for an End Point Refresh Project and daily/weekly operations. The images are already built - this person will be owning this project and working hand in ...
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Seasonal Member Services Front Desk
3 weeks ago
Planet Fitness Columbus, United StatesShift is available December 1st May 1st 2020 Shift times are M-Th. 3-10 Friday 3-9, M-Th 4-8, Saturday 9-5. · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness membe ...
IT Service Desk - Columbus, United States - Proteam Solutions
Description
State Government client, seeking IT Support Analyst for long term contract.Onsite required.
Short Description:
Service Desk 3 position needed to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
Complete Description:
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1.8 total years IT experience.
2.4 Years SCCM or SMS-like experience
3.4 Years PowerShell scripting experience in a production environment
4.8 years customer service experience
5.10 Years Troubleshooting experience
6.4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
7.5 years' experience with Active Directory including tools like ADUC.
