- Provide technology support to Partners and employees of the Firm via telephone, email and in person during normal business hours and after hours when on-call.
- Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals.
- Research solutions to complex support issues and new product requirements.
- Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base.
- Participate in activities for continued learning in order to enhance skills to be able to assist users.
- Be a resource for other IT projects as requested.
- Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
- Working knowledge of networking, IT functions and procedures
- Familiar with the concepts of the IT Infrastructure Library (ITIL)
- Excellent organization, time management and problem solving skills
- Ability to adapt to changing priorities and critical situations
- Associate's degree in related discipline or combination of equivalent education and experience required.
- 1 - 3 years of experience in similar field preferred.
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Beacon Hill Staffing Group Columbus, United StatesIT Help Desk Analyst · Required Skills: · Experience working in a technical support or customer service related role · Experience troubleshooting Windows 10 and iOS devices · Must have strong examples of providing excellent customer service · Strong level of patience and abi ...
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Beacon Hill Columbus, United StatesIT Help Desk Analyst · Required Skills: · Experience working in a technical support or customer service related role · Experience troubleshooting Windows 10 and iOS devices · Must have strong examples of providing excellent customer service · Strong level of patience and abi ...
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Beacon Hill Staffing Group Columbus, United StatesIT Help Desk Analyst · Required Skills: · Experience working in a technical support or customer service related role · Experience troubleshooting Windows 10 and iOS devices · Must have strong examples of providing excellent customer service · Strong level of patience and abi ...
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Soft Labs NA Inc Franklin, United States contractSummaryThe FAMC Help Desk Analyst will support the Identity and Access Management's (IAM) Access Provisioning team at Franklin American Mortgage Company. IAM is a group within the Corporate Security & Resilience (CS&R) organization. The IAM group provides subject matter expertise ...
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Vaco Columbus, United StatesJOB OBJECTIVE: · As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products ...
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Safelite Group, Inc. Columbus, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
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SR International Inc. Columbus, United StatesRole: - Help Desk Analyst % Onsite) · Contract: Until 06/30/2024 (with possible extension) · Location: Rhodes State Office Tower, 30 E Broad St 14th Floor, Columbus, OH 43215 · Description: Performs basic workstation troubleshooting and maintenance by collection of information to ...
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Service Desk Analyst - Columbus, United States - Vorys Sater Seymour and Pease
Description
Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for career advancement, with over 35% of current IT staff starting on the Service Desk. In fact, this position became open due to promotion. If you want to be part of a special organization, and part of what makes the organization special, apply today.Position Summary:
The Service Desk Analyst will provide technology support for all computer users at the Firm generally via the automated call distribution system. This position will perform processes to troubleshoot hardware, software, networking and a variety of other potential root causes for user system failures. Participates in and performs activities relating to the ITIL Standard process of Incident Management.
Essential Functions:
Vorys, Sater, Seymour and Pease LLP (Vorys) does not discriminate in hiring or terms and conditions of employment because of an individual's sex, race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, genetic information, marital status, military/veteran status, disability or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States.
