Front Desk Hospitality - Temecula, United States - Kampgrounds Enterprises, Inc.

Kampgrounds Enterprises, Inc.
Kampgrounds Enterprises, Inc.
Verified Company
Temecula, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team.

Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails.

Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you

Working hours:


  • Parttime/Seasonal positions available
hours depending on the occupancy of the park

  • Shifts will primarily be in evenings, on weekend & holidays
  • Reports to Front Desk Manager
- $16/hour & up depending on experience

  • Full time employees are eligible for subsidized health insurance, paid vacation and Simple IRA contributions after completed milestones

RESPONSIBILITIES

  • Ensures customers receive a high level of service consistent with our customer service philosophy
  • Learn and operate Campground Management system
  • Help guests to reserve & register for their camping experience both in person and via the telephone
  • Communicate with all staff and management using Microsoft Teams
  • Enforce campground policies and implement solutions consistent with goals of park
  • Proactive guest management to ensure positive environment for all guests
  • Coordinate with Guest Service staff for late guest arrivals
  • Coordinate with Guest Service staff for problem resolution when applicable
  • Assists with handling and resolving guest complaints.
  • Facilitate guest ticket purchases for area attractions
  • Cashier souvenir sales as well as stocking merchandise
  • Utilize creative problemsolving skills
  • Help facilitate the day use pass for mountain biking guests
Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.


Requirements:


  • Good customer service and communications skills
  • Ability to multi task and prioritize
  • Able to work with others and work independently
  • Professional Appearance and attitude towards guests and fellow team members
  • Communicate professionally and patiently
  • Be on your feet during shift and able to lift at least 30 lbs.
  • Ability to thrive in a fastpaced environment
  • Excellent verbal and written communication skills
PM21
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