Jobs
>
Rohnert Park

    Store Manager of Service - Rohnert Park, United States - Pep Boys

    Pep Boys
    Pep Boys Rohnert Park, United States

    2 weeks ago

    Default job background
    Description

    ****

    **Store Manager of Service**

    **Store Manager of Service**

    **Requisition ID:**

    **Category:** Stores

    **Position Summary**

    Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

    **Duties & Responsibilities**

    Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.

    Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.

    Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.

    Train and coach service selling associates on Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems.

    Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.

    Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.

    Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.

    Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.

    Partner with the Fleet business team to maintain and build Fleet service customer relationships.

    Advise associates, technicians, and customers on tires, parts and service programs.

    Effectively communicates with all store associates, managers, and customers.

    Key holder and responsible for basic and detailed opening and closing responsibilities.

    Other duties as assigned.

    **Knowledge, Skills, and Abilities**

    High school diploma or equivalent required.

    One year of experience in automotive service environment.

    Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.

    Valid Drivers License.

    Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

    Acted as a work lead or supervisor previously.

    Ability to exercise judgement and to work independently.

    Strong customer service skills.

    Ability to handle difficult customer situations.

    Comfortable utilizing up-sell techniques.

    Strong cash handling skills, including the use of POS systems.

    Strong verbal communication skills.

    Demonstrated consistency, accuracy and follow-through.

    Ability to work Days, Nights, Holidays and Weekends.

    **Physical Demands/Work Environment**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    **Physical Demands**

    Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

    Frequent standing and walking for long periods of time.

    Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

    Climb up and down ladders to retrieve and stock merchandise.

    Communicate effectively in person, by telephone, or by using telecommunications equipment.

    Enters and locates information on computer.

    Presents information to small and large groups.

    Visually verifies information, often in small print.

    Safely operates a motor vehicle.

    Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.

    High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

  • Veracity

    Manager Pulmonary Clinical Services

    3 weeks ago

    Veracity Santa Rosa, United States

    **Manager Pulmonary Clinical Services** · **Onsite** · **Santa Rosa, CA** · Manages staff in providing delivery of high quality, patient-focused, and cost-effective pulmonary care services in a widely diverse culture across the CSA. Accountable for service area and across the con ...

  • conglomerate IT

    Manager- Pulmonary Clinical Services

    2 weeks ago

    conglomerate IT Santa Rosa, United States

    Job Title: Manager - Pulmonary Clinical Services · Location: Santa Rosa, CA · Employement: Full Time - Permanent · Manages staff in providing delivery of high quality, patient-focused, and cost-effective pulmonary care services in a widely diverse culture across the CSA. Accounta ...

  • Kaiser

    Service Unit Department Manager RN

    2 weeks ago

    Kaiser Santa Rosa, United States Full time

    Job Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Deve ...

  • Kaiser Permanente

    Manager Pulmonary Clinical Services

    1 week ago

    Kaiser Permanente Santa Rosa, United States

    **Job Summary**: · Manages staff in providing delivery of high quality, patient-focused, and cost-effective pulmonary care services in a widely diverse culture across the CSA. Accountable for service area and across the continuum of care. Ensures compliance with federal, state, a ...

  • Michaels Stores, Inc.

    Nights Weekend Customer Services Manager

    3 days ago

    Michaels Stores, Inc. Santa Rosa, United States

    Store - SANTA ROSA, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. ...

  • Kaiser

    Service Unit Department Manager RN- Primary Care

    2 weeks ago

    Kaiser Santa Rosa, United States Full time

    Job Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Deve ...

  • Kaiser Permanente

    Service Unit Department Manager Rn- Primary Care

    3 weeks ago

    Kaiser Permanente Santa Rosa, United States

    **Job Summary**: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. D ...

  • Wise Auto Group

    Automotive Service Manager

    2 weeks ago

    Wise Auto Group Vallejo, United States

    Working at Vallejo Hyundai is more than a job - it's a career If you want to be part of one of the fastest growing dealerships, Vallejo Hyundai is the place for you · We are looking for the people that want to... · - Raise the bar in the Automotive Industry · - Grow and develop p ...

  • 24 Hour Fitness

    Sales and Service Manager

    2 weeks ago

    24 Hour Fitness Rohnert Park, United States

    **FULL-TIME** Full-time · **LOCATION** 6345 Commerce Blvd Rohnert Park CA 94928 · Sales & Service Manager · Who we are: · At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is ...

  • Kaiser

    Assistant Manager Social Services

    2 weeks ago

    Kaiser Vallejo, United States Full time

    Job Summary: · These positions typically assist a Manager or Director of Social Services by functioning in one of two roles: (1) managing the daily operations of an entire Social Services department or (2) managing the daily operations of an assigned service(s), programs(s) or f ...

  • HomeFirst Services

    Outreach Specialist-sonoma County

    3 weeks ago

    HomeFirst Services Rohnert Park, United States

    **POSITION**: Outreach Specialist · **LOCATION**: Santa Rosa/Sonoma County · **HOURS**:8:30am-5pm weekdays · **SUPERVISOR**: CES Program Manager · **STATUS**: Full-time, Non-exempt · **COMPENSATION**:$23.10 · **AGENCY SUMMARY**: · Established in 1980, with 40+ years of experience ...

  • Clearwater at Sonoma Hills

    Memory Support Director

    3 weeks ago

    Clearwater at Sonoma Hills Rohnert Park, United States

    Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors? · **Clearwater at Sonoma Hills is a premier luxury senior living community in Rohnert Park and is looking for a Memory Support Director to join ...

  • GRATON RESORT & CASINO

    Beverage Server: On-call

    1 week ago

    GRATON RESORT & CASINO Rohnert Park, United States

    **Shift** · Swing · **Department** · BEVERAGE · **Starting Pay Rate** · $18.50 · **Position Summary**: · Serve food and beverages to guests in a timely, efficient manner. Perform responsibilities in accordance with all Company standards, policies, and procedures. · **Essential Fu ...

  • Hotel Centro Sonoma Wine Country

    Housekeeping Manager

    3 weeks ago

    Hotel Centro Sonoma Wine Country Rohnert Park, United States

    **POSITION PURPOSE** · To manage the activities of the Housekeeping Department ensuring that the hotel facilities, guest rooms and public areas meet the hotel standards. · **ESSENTIAL RESPONSIBILITIES** · - Plan and organize the cleaning of all guests' rooms and public areas. · - ...

  • Jo-Ann Stores, LLC

    Assistant Store Manager

    1 week ago

    Jo-Ann Stores, LLC Rohnert Park, United States

    **SUMMARY** · Handmade happiness starts with **you** The Assistant Store Manager is to be the right-hand leader to the Store Manager - through them, anything is possible Together they are responsible for the daily operations, success, customer service and team engagement of the s ...

  • Walmart

    Operations Manager

    2 weeks ago

    Walmart Rohnert Park, United States

    **Position Summary...** · **What you'll do...** · Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good · members of the community; establishing and maintaining relationships with key individua ...

  • Oxford Suites

    Housekeeper

    3 weeks ago

    Oxford Suites Rohnert Park, United States

    **Wage & Job info: $ $19.50/ hr DOE, **Full-time (at least 30 hours per week), weekend availability required**: · The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expa ...

  • Walmart

    Store Manager

    2 weeks ago

    Walmart Rohnert Park, United States

    Position Summary... · What you'll do... · Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and · procedures, and providing resolutions for Associates, including proactively seeking out Asso ...

  • Hilton

    Food and Beverage Manager

    2 weeks ago

    Hilton Rohnert Park, United States

    A food and beverage manager directs and organizes the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. Plans and directs the functions of admi ...

  • GRATON RESORT & CASINO

    Beverage Porter

    2 weeks ago

    GRATON RESORT & CASINO Rohnert Park, United States

    **Shift** · All · **Department** · BEVERAGE · **Starting Pay Rate** · $19.50 · **Position Summary**: · Perform responsibilities in accordance with all Company standards, policies, and procedures.**Essential Functions**: · 1. Responsible for practicing, supporting, and promoting G ...