- Responsible for answering incoming technical and clinical application calls and emails regarding anesthesia and monitoring equipment from internal and external sources.
- Provide vital technical and clinical support to internal staff for new product development.
- Answers incoming calls and emails; resolves customer issues and logs conversation into the customer database.
- Works directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations and replacement items.
- Works directly with sales agents to support sales recommendations, provide competitive analysis of product and aids in client education of product usage.
- Assists Service Technicians as needed with parts identification and troubleshooting.
- Provides Monitor or Anesthesia Machine In-service and/or demo training to customers as needed.
- Assists with installation questions or difficulties that may need to be resolved.
- Assists with requested training or CE events as needed.
- Provides support tools and training to new Service Technicians as needed on monitoring and anesthesia.
- Attends Regional or National Sales meetings as requested.
- Issues Work Order (RMA) number for customer repairs at Patterson Veterinary NRC.
- Invoices Work Orders when repair has been completed at Patterson Veterinary NRC.
- Order entry as needed for internal and external sources.
- Issues credits as needed which includes adjusting inventory and the quarantine of vaporizers until credit is processed.
- Runs Outstanding Customer Returns report from vaporizer database and call customer/track vaporizer returns to ensure they are received in a timely manner.
- Researches and reviews new product or competitive product information and updates matrices as needed.
- Lifting or carrying, light physical activity, up to 25 pounds
- Operating a computer for up to 8 hours/per day.
- Position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information.
- Monday-Friday 8-5. No weekends and no holidays.
- This position requires minimal travel (10%) in a national area.
- For this position being on-call is not required.
- High School Graduate or Equivalent required.
- Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required.
- Outstanding problem-solving skills.
- Outstanding troubleshooting skills.
- Courteous and professional phone manner.
- Ability to multi-task in a fast-paced environment.
- Ability to work and contribute to a team environment.
- Excellent communication skills, both oral and written.
- Strong user knowledge of MS Office Suite.
- Prior experience in the area of anesthesia and monitoring.
- Occasional travel as needed.
- Strong organizational skills and focused on being dependable, reliable and punctual.
- Associates Degree in Applied Science or Bachelor Degree.
- Prior customer service or technical support experience.
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
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Veterinary - Support Specialist I (, , United States) - Patterson Companies
Description
Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) is required for this position.
Job Summary
Technical Support and Training
Physical Demand:
Minimum Qualifications:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
$16.97 - $22.10
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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IT Support Specialist
Only for registered members United States
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IT Support Specialist
Full time Only for registered members United States
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Support Specialist
Only for registered members United States
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IT Support Specialist
Only for registered members United States
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IT Support Specialist
Only for registered members United States
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Support Specialist
Only for registered members United States
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Support Specialist
Only for registered members United States
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Support Specialist
Only for registered members United States
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IT Support Specialist
Only for registered members United States
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IT Support Specialist
Only for registered members United States
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Support Specialist
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IT Support Specialist
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Support Specialist
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HMIS Support Specialist
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Clinical Support Specialist
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Marketing Support Specialist
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Business Support Specialist
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Technical Support Specialist
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Sales Support Specialist
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Finance Support Specialist
Full time Only for registered members United States
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Application Support Specialist
Only for registered members United States