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Service Advisor - Portland, United States - TIME Chrysler Dodge Jeep Ram
Description
Job Description:
TIME Chrysler Dodge Jeep Ram, a subsidiary of Time Auto Group, is looking for a Service Advisor to join our growing team.
It is TIME for you to Love where you work. We are waiting for you to join our amazing team.Our team's mission is to provide a fun, positive, healthy, and ethical work environment, while supporting our employees and managers.
We understand the importance of family and a work/life balance.We strive to build excellent relationships within our workforce, emphasizing on culture, diversity, strategic development, being excellent stewards to our manufacturer and our brand, serving our community with top-shelf service, and providing tools and opportunities for everyone.
Schedule:
Monday - Friday 7am-5pm OR 8am-6pm
Compensation:
$2,000 base commission
What's in it for you:
Medical (100% paid insurance available), Dental, and Vision eligible after 30 days of employment.
401k eligible after 90 days of employment.
Employee Assistance Programs.
Paid Holidays (7, plus Veterans Day for eligible Veterans).
Paid Vacation (40 hours at 1 year, tier levels with tenure).
Career Development Coaching.
Career advancement and training programs.
Positive and Supportive Culture that values Employee Empowerment, Community, Communication, Recognition & Respect.
Professional, Safe, and clean work environment.
Employee discounts on Parts, Service and Vehicles.
Responsibilities:
Meet with customers and determine their needs for repair and/or service of their vehicle issues.
Increase customer satisfaction by building customer relations.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Increase profitability by maximizing sales & executing retail promotions.
Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of standard operating procedures as appropriate.
This position consists of gathering complete and accurate customer and vehicle information and recording it in the Dealership Management System software (DMS).
Listening with understanding and empathy towards the customer and the issues they are having with their vehicle and translate it to the technicians on the repair order in a way that is concise and consistent with helping to get them as much information to clearly diagnose/ repair the vehicle.
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations. Communication skills must be top notch, including in-person, over the phone, or via email/ digital platforms.Time management for updating customers as well as completion of repairs is paramount to maintaining customer relationships and trust, therefore highly valued.
Other duties as assigned.Qualifications:
1 year previous Service Advisor experience.
Valid driver's license and clean driving record.
High school diploma or equivalent.
Accredited training in service advisor skills, customer satisfaction, and quality control.
Automotive service advisor experience preferred.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Multitasking skills.
Proficient use of computers/business machines.
This position does have supervisory responsibilities. Our team is dedicated to helping one another just as much as we are passionate about helping clients. Our managers work just as hard as our employees, our playing field is even and supportive.
Our motto is "Always do the right thing." If you are that qualified individual and are seeking an employer who supports your personal and professional goals, we just may have the position that only you can fill.
Pre-employment screening includes background check and drug test. (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.#J-18808-Ljbffr
