- Serve as the main point of contact with customers through phone, email, and face-to-face interactions, building positive relationships with key customers.
- Identify customer needs, gather relevant information, provide quotes, develop claims, prepare repair plans, and offer status updates to customers on repair work.
- Create detailed work orders, including diagnostic plans, quotes, and repair plans, ensuring accuracy for invoicing and warranty.
- Attend necessary trainings promptly and adhere to Health, Safety & Environmental policies, procedures, and regulations, reporting any incidents to the supervisor.
- High school diploma or equivalent experience, with possible licensing required for compliance with export controls or sanctions regulations.
- Significant relevant work experience or specialized skills obtained through education or on-the-job training.
- Excellent customer service skills and the ability to communicate effectively and professionally.
- Prior experience in service & repair, or warranty-related field is preferred.
- Strong computer skills using various software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
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Service Advisor - Portland, United States - Cummins
Description
Service Advisor
We are currently seeking a skilled SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Portland, OR.
About the Company: Join our dynamic team at Cummins Northwest Inc. where we are committed to diversity and equal opportunities in the workplace.
Requirements:
Compensation and Benefits:
We offer a competitive base salary based on experience, along with a range of benefits including a 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, and more.
This position at Cummins does not require any Department of Transportation (DOT) related pre-screenings and is eligible for relocation package.
Join us and become part of a team where diversity is valued, and equal employment opportunities are provided to all qualified individuals.
