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    Field Technician - Denver, United States - Window Nation

    Window Nation
    Window Nation Denver, United States

    4 weeks ago

    Default job background
    Description

    Integral to our post-sale process and our customers' satisfaction, Window Nation's Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

    Core Role Responsibilities
    Visit residential customer sites to measure each window, door, sliding glass door opening as needed
    Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
    Support pricing process by providing accurate measurements and assessments for labor/materials
    Review installation project/process with customers
    Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
    Execute change order specifications
    Maintain service parts inventory and equipment
    Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
    Fulfill service appointment specifications
    Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
    Maintain proficiency to do all tasks of the position.
    Maintain a substantive knowledge of product, install techniques, and construction basics
    Maintaining a driving record that meets company's insurance standards
    Ability to use an extension ladder in a safe manner to measure windows and perform services
    Must be able to pass EPA certification and follow EPA Regulations
    Knowledge of local permit/license/historical/HOA requirements
    Basic Qualifications
    High School Diploma, GED, or equivalent
    2+ years professional experience measuring replacement windows
    2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
    Valid Driver's License
    Preferred Qualifications
    Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
    Capability to navigate various applications on an iPad
    Customer-centric mindset
    Superior time and project management skills
    Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)
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