Customer Support - Tempe, United States - D.H. Pace Company, Inc.

D.H. Pace Company, Inc.

Verified Company

Tempe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position overview:

Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
Promote all products, services, and quote accurate pricing when appropriate
Gather information from the customer to ensure accuracy for our technicians.
Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
Represent the company in a professional manner with good customer service and verbal communication skills
Maintain and promote a positive attitude toward customers regardless of the circumstances
Other responsibilities as assigned

This is an excellent entry-level opportunity at DH Pace Company We offer opportunities for advancement and promotions

Qualifications:

High school diploma or GED required
Two (2) years of customer service experience, or administrative work preferred
Must be able to work independently with little supervision
Must be able to work in a fastpaced environment, with the ability to reprioritize tasks
Excellent verbal and written communication skills

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.

The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our comprehensive benefits package includes:

Competitive base pay
Medical, dental, and vision options
401k retirement plan + match
Paid time off plan
And more
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire._

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)