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    Lead Contact Center Representative - Tyler, United States - Heaton Eye Associates

    Heaton Eye Associates
    Heaton Eye Associates Tyler, United States

    1 month ago

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    Description

    Job Description

    Job DescriptionAbout the Practice:
    Heaton Eye Associates has been serving East Texas vision needs for more than 40 years, with three locations offering state-of-the-art technology and services, including primary vision care, pediatrics, oculoplastic, glaucoma, cosmetic, and world-class laser surgery. Recently, Heaton Eye was named Best Place in East Texas to have LASIK by Tyler Morning Telegraph readers. Our dedicated physicians strive to enhance the quality of our patient's lives by providing reassurance, improving and maintaining vision, and preventing blindness through treatment and education.

    About the Area:
    Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tag line is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

    Job Summary:
    Lead operational role provides operational, technical, and advance knowledge-based expertise to others and/or provides input into hiring, firing, and discipline. Consistency is REQUIRED in everything. Excellent customer service while scheduling patient appointments and fulfilling additional duties as the Lead Contact Center Representative.

    Experience:
    Minimum of 1 year of medical office experience.
    General knowledge of insurance
    Prefer 1 year of scheduling appointments for multiple physicians

    Education:
    High school diploma or equivalent

    Job Duties and Accountabilities:
    • Convey verbal and written information and ideas timely and clearly
    • Consistently, swiftly, and factually act on actionable items (work or staff related)
    • Analyze and interpret data
    • Identify the critical elements, see relationships, and apply the proper solutions.
    • Know when to ask for direction
    • strive to appropriately utilize all resources available. Modify Actions to effectively deal with differing personalities without compromising integrity
    • Produce sound and effective decisions
    • work independently with the appropriate amount of directions, guidance, and supervision
    • Maintain the highest personal, ethical, and professional standards
    • Ensure accurate reporting in all matters
    • Embrace and promote policy and procedures
    • Lead and support change
    • Adjust plans and activities to change in circumstance
    • Accept accountability for one's own actions
    • Accept criticism and acknowledge mistakes without excuses
    • All other duties as assigned
    Qualifications:
    • Extraordinary Customer Service and Team Member Relations – REQUIRED
    • Medical experience is a plus, but not required
    • Multiline phone system experience preferred
    • NextGen or other similar medical office software
    • Ability to address patient complaints and effectively resolve problems
    • Strong interpersonal skills with a genuine desire to help people
    • Ability to communicate clearly and concisely, both orally and in writing
    • Willingness to grow
    • Driven, responsible, take ownership of the position
    • Professional appearance
    • Computer skills
    • Multitasking
    • Time management
    • Organizational skills
    • Attention to detail
    • Valid driver's license
    Benefits:
    • Affordable Health and Dental
    • Vision Care
    • Life Insurance
    • PTO
    • 401K

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