Contact Center Representative - Tyler, United States - Heaton Eye Associates

Heaton Eye Associates Tyler, United States

6 days ago

Description

About the Practice:
Heaton Eye Associates has been serving East Texas vision needs for more than 40 years, with three locations offering state-of-the-art technology and services, including primary vision care, pediatrics, oculoplastic, glaucoma, cosmetic, and world-class laser surgery. Recently, Heaton Eye was named Best Place in East Texas to have LASIK by Tyler Morning Telegraph readers. Our dedicated physicians strive to enhance the quality of our patient's lives by providing reassurance, improving and maintaining vision, and preventing blindness through treatment and education.

About the Area:Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tag line is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

We are seeking an EXCEPTIONAL Telephone Operator who takes pride in their work, loves to be of servitude to others, a great TEAM player, and an open-growth mindset. Answer incoming calls and distribute calls to the appropriate person, screen incoming calls to determine the necessity for the person requested to receive the call. Take messages accurately, completely, and distribute in a timely manner. Other duties as assigned.

Job Summary:
Responsible for coordinating patient appts, which includes scheduling, rescheduling, canceling. Follow up and contact patients regarding appt recall, Recare, Brevium, Solution Reach, Website contact, email contact and other practice operation platforms for appt scheduling/rescheduling, referral request, etc. according to established policy, and customer service standards. Perform work with a focus on effective communications and accurate documentation.

Experience:
Minimum of 1 year of medical office experience
Preferred minimum of 1 year appts scheduling for multiple physicians & locations

Education:
High school diploma or equivalent

Qualifications:

Extraordinary Customer Service and Team Member Relations - REQUIRED
Medical experience is a plus, but not required
Multiline phone system experience preferred
NextGen or other similar medical office software
Ability to address patient complaints and effectively resolve problems
Strong interpersonal skills with a genuine desire to help people
Ability to communicate clearly and concisely, both orally and in writing
Willingness to grow
Driven, responsible, take ownership of the position
Professional appearance
Computer skills
Multitasking
Time management
Organizational skills
Attention to detail
Valid driver's license

Benefits:

Affordable Health and Dental
Vision Care
Life Insurance
PTO
401K

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