- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
- Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
- Posting charges to guest room and House accounts using the computer
- Closing guest accounts at time of check out, and ascertaining guest satisfaction
- Responding to, and addressing guest complaints and concerns
- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
- Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
- Performing additional duties as assigned by the supervisor
Job RequirementsWe are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.
Specific qualifications for the role include:
- High school diploma or GED
- Prior hospitality experience, preferred but not required
- Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
- Sufficient calculator skills to prepare moderately complex mathematical calculations without error
- Ability to access and accurately input information using a moderately complex computer
- Ability to maintain a professional appearance and demeanor
- Strong English language skills
Source: Hospitality Online -
Front Desk
2 days ago
InMotion Wellness Studio Florence Florence, United StatesJob Description · Job DescriptionWhy Work for InMotion Wellness Studio:Competitive Hourly Pay and performance reviews with potential pay increases. · World Class Training that covers hands-on training regarding the business and our stretch therapy, a mentorship program, and ongoi ...
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AAM LLC Florence, United StatesSun City Anthem at Merrill Ranch in Florence, Arizona is a vibrant 55+ Active Adult community offering resort-style living. The 48,000 sq. ft. recreation center features a large ballroom with stage, a variety of game rooms, craft rooms, a classroom, state-of-the-art fitness cente ...
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6 days ago
AAM LLC Florence, United States** Front Desk Monitor** · **Job Category****:** Community Management **Requisition Number****:** FRONT003085 Showing 1 location **Job Details** · **Description** · **Position Summary:** · Responsible for answering phones, providing administrative support for staff and managem ...
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Comfort Keepers of South Carolina Florence, United StatesJob Description · Job DescriptionAre you a team player, with a strong social orientation? We are looking for someone who can thrive in a fast paced, multi-tasking environment involving lots of relationships. · Do you possess strong communication skills and have a desire to manag ...
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Raldex Hospitality Florence, United StatesAbout the Guest Relations Manager position · We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests' enquiries and resolve any unsatisfaction ...
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Hotel Front Desk
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TownePlace Suites by Marriott Cincinnati Airport South Florence, United States Full timeAre you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the TownePlace Suites Cincinnati Florence, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk ...
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AAM1 Florence, United StatesSun City Anthem at Merrill Ranch in Florence, Arizona is a vibrant 55+ Active Adult community offering resort-style living. The 48,000 sq. ft. recreation center features a large ballroom with stage, a variety of game rooms, craft rooms, a classroom, state-of-the-art fitness cente ...
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Front Desk Agent
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Fairfield Inn & Suites Florence I-20 Florence, United States**Raines Co. - Your Future is Now** · **Position Summary**: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · **We offer** Medical/Dental/Vision benefits, a generous PTO program, ...
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Hotel Front Desk Night Auditor
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Homewood Suites by Hilton Florence Florence, United StatesJob Description · Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer s ...
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Front Desk Supervisor
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Hilton Cincinnati Airport Florence, United States Full time· The Front Desk Supervisor provides guidance and leadership, ensuring consistent quality customer service is delivered. · This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications th ...
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Front Desk
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Front Desk - Florence, United States - SpringHill Suites Cincinnati Airport South
1 month ago
Description
Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the SpringHill Suites Cincinnati Airport South, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.
In this role, you will provide world-class front desk service, greeting and registering guests, responding to their needs, and assisting them with checkout, always with an eye on creating a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home. Contact us today – we're waiting to hear from you
Job Responsibilities
As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.
Your specific duties in this role will include:
