- Ensure smooth patient flow with prompt attention and check-in-for patients and appropriate interactions with involved staff.
- Follow all SOPs and training for pre-registration, registration and payment collection.
- Communicate with supervisor about any tardiness or absences with as much notice as possible.
- Update billing alerts and patient telephone encounters for each patient encounter as appropriate
- At the end of each day, review the schedule for the day and ensure all visits and cash collections are correctly processed.
- Work collaboratively with all members of the CrescentCare team to resolve issues.
- Actively provide solutions and ideas on how to improve and optimize the front desk operations.
- Provide excellent customer service in a diplomatic and compassionate manner when engaging in face-to-face, phone, and electronic contact with patients, CrescentCare staff, and all customers of CrescentCare
- Incorporate customer service techniques in every interaction.
- Greet every customer (ex. patient, visitor, co-worker, etc.) with a smile and verbal acknowledgement
- Use active listening to address customer needs.
- Exhibit empathy to de-escalate situations and recover service.
- Seize every opportunity to show customers you care.
- Perform all pre-registration activities, including insurance verification, 1 to 2 days out on all assigned provider schedules.
- Review provider schedules daily to identify co-pays, outstanding balances, validate listed insurances, and assure all annual documents are on file.
- Review payment plans, address any inconsistencies in payments.
- Review and resolve any account balances that appear inaccurate with designated Revenue Cycle staff before contacting the patient.
- Verify insurance and ensure it is correct and accurate in the electronic health record. Ensure that the correct insurance policy is listed as primary and secondary in the electronic health record.
- If the patient has no insurance or the insurance is not correct, contact the patient to update insurance, financial information, or missing information in the demographics.
- Refer any families without insurance to an Eligibility Specialist to assist patient with applying for coverage.
- Educate and explain to the patients their coverage and expected out of pocket costs that may be associated with the visit and treatment, especially if they are out of network.
- If the patient has no income remind the patient to bring applicable proof of income to apply for the sliding fee scale program
- Ensure all demographic and insurance information is accurately collected in the electronic health record.
- Positively identify the patient.
- Solicit patient demographic at each visit and accurately enter and update all patient demographic information into the electronic health record.
- Verify insurance. Ensure all insurance information is accurate in the electronic health record.
- Discuss coverage and expected out of pocket costs that may be associated with the visit or treatment. Educate and explain the cost to the patient.
- Collect any co-pays and deductibles.
- Refer any families without insurance to Eligibility Specialist for further assistance to assist patient with applying for insurance coverage.
- Correctly apply the sliding fee scale process.
- Refer patients to financial counseling as appropriate.
- Review required documents with patient and obtain signatures.
- Scan and upload all documents in the correct location in the electronic health record.
- Address/Resolve patient and/or insurance inquiries and or refer for further assistance.
- Attend registration meetings to review goals and work towards problem resolution.
- Minimum of 1 year of experience in a customer service role or in a patient-facing health care role such as billing, front desk, financial counselor experience, health education, patient navigation, and/or health clinic patient assistance.
- High School Diploma or equivalent required. Associate's degree preferred.
- Graduate of a Front Office/Medical Office program preferred.
- Experience working in a Federally Qualified Health Center preferred
- Comprehensive medical and prescription drug coverage options
- Health Savings Account (HSA)
- Employer-paid Dental
- Employer-paid life insurance & AD&D
- Employer-paid Wellness Program
- Employer-paid Employee Assistance Program
- Employer-sponsored vision insurance
- Employer-sponsored short-term disability insurance
- Vacation time (accrue 10 days in first 12 months)
- Sick time (accrue 8 days in first 12 months)
- Eleven (11) paid holidays
- 401(k) retirement plan with employer match beginning in employee's second year
-
patient access representative
3 weeks ago
LCMC Health New Orleans, LA , USA, United StatesYour job is more than a job · Give your best self the opportunity to thrive. As a Patient Access Representative, you provide a vital administrative role and are often the first point of contact. It's integral to every patient we serve at LCMC Health. Accuracy and confidentiality ...
-
Client Access Representative
1 week ago
CRESCENTCARE New Orleans, United StatesJob Details · Job Location · Saint Roch - New Orleans, LA · Description · At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS T ...
-
patient access representative
2 weeks ago
LCMC Health New Orleans, LA , USA, United StatesYour job is more than a job. · WORK SHIFT: · Days (United States of America) · LCMC Health is a community. · Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and pa ...
-
patient access representative
3 weeks ago
LCMC Health New Orleans, LA , USA, United StatesYour job is more than a job. · Your Everyday · * Provides Assistance to Patients: · * Greets patients, guests and family members both on phone or in person. · * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensu ...
-
patient access representative
2 weeks ago
LCMC Health New Orleans, LA , USA, United StatesYour job is more than a job · Your Everyday · * Provides Assistance to Patients: · * Greets patients, guests and family members both on phone or in person. · * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensur ...
-
patient access representative
3 weeks ago
LCMC Health New Orleans, LA , USA, United StatesYour job is more than a job. · Your Everyday · * Provides Assistance to Patients: · * Greets patients, guests and family members both on phone or in person. · * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensu ...
-
Patient Access Representative
1 week ago
CrescentCare New Orleans, United StatesJob DetailsJob LocationMid City - New Orleans, LADescriptionAt CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In ...
-
patient access representative
3 weeks ago
LCMC Health Marrero, LA , USA, United StatesYour job is more than a job · Why a Great Place to Work: · You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because ...
-
Patient Access Representative
1 week ago
LA Health Solutions Metairie, United StatesLA Health Solutions is anintegrated medical facility focused on providing the community withmultispecialty care with clinics across the Greater New Orleans and BatonRouge area. Our goal is to continue our mission in providing our patientswith the highest level of care and compass ...
-
patient access representative
2 weeks ago
LCMC Health Metairie, LA , USA, United StatesYour job is more than a job. · Give your best self the opportunity to thrive. As a Patient Access Representative, you provide a vital administrative role and are often the first point of contact. It's integral to every patient we serve at LCMC Health. Accuracy and confidentiality ...
-
Patient Access Representative
3 weeks ago
LA Health Solutions Metairie, United StatesLA Health Solutions is anintegrated medical facility focused on providing the community withmultispecialty care with clinics across the Greater New Orleans and BatonRouge area. Our goal is to continue our mission in providing our patientswith the highest level of care and compass ...
-
Patient Access Representative
2 weeks ago
LCMC Health Metairie, United StatesYour job is more than a job. · WORK SHIFT Nights (United States of America) · LCMC Health is a community. · Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and par ...
-
Patient Access Representative
3 weeks ago
LCMC Health Metairie, United StatesYour job is more than a job. · Your Everyday · Provides Assistance to Patients: · - Greets patients, guests and family members both on phone or in person. · - Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, en ...
-
Patient Access Representative
1 week ago
LCMC Health Metairie, United StatesYour job is more than a job. · WORK SHIFT Nights (United States of America) · LCMC Health is a community. · Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and p ...
-
Patient Access Representative 1
3 weeks ago
Franciscan Missionaries of Our Lady Health System Metairie, United StatesThe Clinic Access Rep 1 is responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Re Clinic, Patient Access, Repre ...
-
Patient Access Representative
1 week ago
Avala Mandeville, United States Full timeSummary Under thesupervision of the Practice Manager, the Patient Access Representative isresponsible for obtaining accurate patient demographics and insuranceinformation during the patient interview process; the process includesin-person, and phone interviews, corrects informati ...
-
patient access representative
3 weeks ago
AVALA Mandeville, LA , USA, United States Full timeSummary · Under thesupervision of the Practice Manager, the Patient Access Representative isresponsible for obtaining accurate patient demographics and insuranceinformation during the patient interview process; the process includesin-person, and phone interviews, corrects inform ...
-
Counter Sales Representative
1 week ago
MidCape Home Centers Orleans, United StatesMid-Cape Home Centers traces its roots back to 1895, and today supplies professional builders, remodelers and homeowners in Massachusetts' South Shore, Cape Cod and the Islands with lumber and specialty building materials from its six locations in the southern coastal region of M ...
-
Early Head Start Home Visitor
4 days ago
Eightcap Inc Orleans, United States**(Ionia)** · **Position**:Early Head Start (EHS) Home Visitor · **Classification**: HS 01-04** ($ $ $ $21.58**) · **Hours**: 40 **Work Weeks**: 52 Weeks/year. · **Immediate Supervisor**: 0-5 Head Start Education Coordinator · **Essential Function of the Job**: · Under the superv ...
-
Dentist - DMD/DDS
2 weeks ago
Aspen Dental Slidell, United States Full timeThis opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...
patient access representative - New Orleans, LA , USA, United States - CRESCENTCARE
Description
Job DetailsJob Location
Mid City - New Orleans, LA
Description
At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Our Mission
Strengthening our entire community through whole-person healthcare and education.
Position Summary
Responsible for accurately registering patients in the electronic health record including validating patient information, verification of insurance coverage, collection of required payments, check-in, check out, managing patient flow, collection of all required co-pays, and paperwork for all patients with medical or behavioral health appointments, and ensuring the patient's experience is exceptional at CrescentCare.
Key Duties and Responsibilities
General
Promote performance improvement:
We believe the investment we make in our employees is among the most important. Our compensation package includes:
